Sökning: "Quality of Service"

Visar resultat 6 - 10 av 754 avhandlingar innehållade orden Quality of Service.

  1. 6. Quality Practice : An Empirical Investigation of Product Development and the Goods-To-Service Continuum

    Författare :Lars Nilsson; A. Parasuraman; Lilian Nilsson; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Sammanfattning : During the past 20 years, there has been steady growth not only in the service sector but also in the service content of most products. Traditional manufacturing companies have become more dependent on the services they provide and this part of their business is very important for their business result. LÄS MER

  3. 7. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

    Författare :Mikael Gidhagen; Bo Edvardsson; Uppsala universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; Business studies; Företagsekonomi; Business Studies; företagsekonomi;

    Sammanfattning : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. LÄS MER

  4. 8. The Role of Service Guarantees in Managing Services

    Författare :Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. LÄS MER

  5. 9. Text Mining The Quality Paradigm(s)

    Författare :Daniel Carnerud; Ingela Bäckström; Kristen Snyder; Ton van der Wiele; Mittuniversitetet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Paradigm; Quality Movement; Quality Revolution; Quality Management; QM; Total Quality Management; TQM; Business Excellence; Text Mining; Data Mining; Kvalitetsparadigm; Kvalitetsrörelsen; Kvalitetsteknik; Offensiv Kvalitetsutveckling; Text Mining; Data Mining;

    Sammanfattning : The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm. LÄS MER

  7. 10. Kvalitet i livslånga tjänsterelationer : Svenska kyrkan ur tjänsteteoretiskt och religionssociologiskt perspektiv

    Författare :Per Pettersson; Uppsala universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; Religion; Church of Sweden; critical incident; customer; individualism; lifelong; lifetime perspective; logic; paradigm; producer; quality; relationship; religion; secularisation; service; service society; social mechanism; values; Religionsvetenskap Teologi; Religion Theology; Religionsvetenskap Teologi; Sociology of Religion; Religionssociologi; Religious Studies and Theology;

    Sammanfattning : The aim of this thesis is to clarify the social mechanisms that affect people'srelationships with the Church of Sweden. Interest is primarily focused on the majorityof the Swedish population who belong to the Church of Sweden, but who rarely makeuse of its services. This aim is accomplished in two ways. LÄS MER