Sökning: "Robert Johnston"
Hittade 3 avhandlingar innehållade orden Robert Johnston.
1. Distributed System Simulation Methods : For Model-Based Product Development
Sammanfattning : Distributed system simulation can increase performance, re-usability and modularity in model-based product development. This thesis investigates four aspects of distributed simulation: multi-threaded simulations, simulation tool coupling, distributed equation solvers and parallel optimization algorithms. LÄS MER
2. The Role of Service Guarantees in Managing Services
Sammanfattning : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. LÄS MER
3. Customer Complaint Behaviour in Service
Sammanfattning : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. LÄS MER