Sökning: "service quality"

Visar resultat 1 - 5 av 629 avhandlingar innehållade orden service quality.

  1. 1. Customer-Perceived Service-Quality and Technology-Based Self-Service

    Författare :Johan Anselmsson; Företagsekonomiska institutionen; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER

  2. 2. Kvalitetsstyrning i skolan? : en analys av TQM:s tillämpbarhet inom den svenska grundskolan sett från en företagsekonomisk utgångspunkt

    Författare :Stefan Lagrosen; Bo Bergman; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Total quality management; service quality; service management; school quality; quality dimensions; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This is a study of the application of the theoretical framework, total quality management (TQM) which has been developed in the private manufacturing sector, in the Swedish school system. The purpose is to highlight the effects of the use of TQM in schools and thereby to see whether it is advisable to promote this use and to study ways of refining the framework in order to make it more applicable to organisations such as schools. LÄS MER

  3. 3. Text Mining The Quality Paradigm(s)

    Författare :Daniel Carnerud; Ingela Bäckström; Kristen Snyder; Ton van der Wiele; Mittuniversitetet; []
    Nyckelord :ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Paradigm; Quality Movement; Quality Revolution; Quality Management; QM; Total Quality Management; TQM; Business Excellence; Text Mining; Data Mining; Kvalitetsparadigm; Kvalitetsrörelsen; Kvalitetsteknik; Offensiv Kvalitetsutveckling; Text Mining; Data Mining;

    Sammanfattning : The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm. LÄS MER

  4. 4. CAD adoption in the Swedish architectural industry : IT and the professional service sector

    Författare :Gert-Olof Boström; Umeå universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; professional service; information technology; service quality; competitive advantage; bottomlines; management visions; industry structure; dynamic service quality; CAD; architectural firms; innovation; Arkitektkontor; Informationsteknik; Datorstödd konstruktion; Sverige;

    Sammanfattning : The adoption of information technology (IT) is an intensive and ongoing process in society. All types of firms, but especially service firms, tend to adopt IT. Professional services, a sub-section of the service sector, are heavy users of IT. These firms are special because their business builds on the knowledge of the people in the firm. LÄS MER

  5. 5. Service in the Airlines : Customer or Competition Oriented?

    Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER