Sökning: "Customer Values"

Visar resultat 1 - 5 av 78 avhandlingar innehållade orden Customer Values.

1. 1. Creating customer value in commercial experiences

   Författare :Maria Eriksson; Håkan Wiklund; Pia Sandvik Wiklund; Rickard Garvare; Mittuniversitetet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Commercial Experience; Customer Value; Customer Expectations; Customer Satisfaction; Total Quality Management; TQM; Kommersiella upplevelser; Kundvärde; Kundförväntningar; Kundnöjdhet; Offensiv kvalitetsutveckling; TQM; Other industrial engineering and economics; Övrig industriell teknik och ekonomi;

   Sammanfattning : There is a type of business offering gaining much attention, both in the media and in financial figures, which provides the customer with something extra, something to be remembered. This offering is a commercial experience. LÄS MER

3. 2. Real Estate Development : A Customer Perspective

   Författare :Berndt Lundgren; Stellan Lundström; Kurt Psilander; magnus Söderlund; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Residential development; customer satisfaction; means end chain theory; laddering; structural equation models; Business and economics; Ekonomi;

   Sammanfattning : This doctoral thesis ‘Real Estate Development: a Customer Perspective’, mainly concerns questions that are related to why consumers make a choice and what they are looking for. The first part of this thesis is the result of the research project ‘Models for the Construction Sector’ (MoPo) and the second part is the result of a collaborative project between KTH Royal Institute of Technology, the Construction Sector Innovation Centre (BIC), five private companies[1] and four municipalities in Stockholm County. LÄS MER

4. 3. Creating a Quality Management Culture : Focusing on Values and Leadership

   Författare :Pernilla Ingelsson; Håkan Wiklund; Ingela Bäckström; Stefan Lagrosen; Mittuniversitetet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Management; Organizational culture; values; leadership; Lean; TQM; Kvalitetsledning; organisationskultur; värderingar; ledarskap; Lean; TQM;

   Sammanfattning : When applied successfully, the QM initiatives TQM and Lean enhance an organization´s ability to meet and exceed the expectations of the customers as well as co-workers and other stakeholders. There are however also QM initiatives that fail and one reason for this is the organization’s inability to create a supportive culture, a culture that rests on a number of values which aim at improving the quality and thereby customer satisfaction. LÄS MER

5. 4. Kvalitet i livslånga tjänsterelationer : Svenska kyrkan ur tjänsteteoretiskt och religionssociologiskt perspektiv

   Författare :Per Pettersson; Uppsala universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; Religion; Church of Sweden; critical incident; customer; individualism; lifelong; lifetime perspective; logic; paradigm; producer; quality; relationship; religion; secularisation; service; service society; social mechanism; values; Religionsvetenskap Teologi; Religion Theology; Religionsvetenskap Teologi; Sociology of Religion; Religionssociologi; Religious Studies and Theology;

   Sammanfattning : The aim of this thesis is to clarify the social mechanisms that affect people'srelationships with the Church of Sweden. Interest is primarily focused on the majorityof the Swedish population who belong to the Church of Sweden, but who rarely makeuse of its services. This aim is accomplished in two ways. LÄS MER

7. 5. Kvalitet i livslånga tjänsterelationer : Svenska kyrkan ur tjänsteteroretiskt och religionssociologiskt perspektiv

   Författare :Per Pettersson; Karlstads universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; Church of Sweden; critical incident; customer; individualism; lifelong; lifetime perspective; logic; paradigm; producer; quality; relationship; religion; secularisation; service; service society; social mechanism; values; Religious Studies and Theology; Religionsvetenskap;

   Sammanfattning : The aim of this thesis is to clarify the social mechanisms that affect peoples relationships with the Church of Sweden. Interest is primarily focused on the majority of the Swedish population who belong to the Church of Sweden, but who rarely make use of its services. This aim is accomplished in two ways. LÄS MER