Sökning: "Customer Expectations"

Visar resultat 1 - 5 av 35 avhandlingar innehållade orden Customer Expectations.

  1. 1. Creating customer value in commercial experiences

    Detta är en avhandling från Sundsvall : Kopieringen

    Författare :Maria Eriksson; Mittuniversitetet.; [2009]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Commercial Experience; Customer Value; Customer Expectations; Customer Satisfaction; Total Quality Management; TQM; Kommersiella upplevelser; Kundvärde; Kundförväntningar; Kundnöjdhet; Offensiv kvalitetsutveckling; TQM; TECHNOLOGY Industrial engineering and economy Other industrial engineering and economics; TEKNIKVETENSKAP Industriell teknik och ekonomi Övrig industriell teknik och ekonomi;

    Sammanfattning : There is a type of business offering gaining much attention, both in the media and in financial figures, which provides the customer with something extra, something to be remembered. This offering is a commercial experience. LÄS MER

  2. 2. Real Estate Development A Customer Perspective

    Detta är en avhandling från Stockholm : KTH Royal Institute of Technology

    Författare :Berndt Lundgren; KTH.; [2009]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Residential development; customer satisfaction; means end chain theory; laddering; structural equation models; SOCIAL SCIENCES Business and economics; SAMHÄLLSVETENSKAP Ekonomi;

    Sammanfattning : This doctoral thesis ‘Real Estate Development: a Customer Perspective’, mainly concerns questions that are related to why consumers make a choice and what they are looking for. The first part of this thesis is the result of the research project ‘Models for the Construction Sector’ (MoPo) and the second part is the result of a collaborative project between KTH Royal Institute of Technology, the Construction Sector Innovation Centre (BIC), five private companies[1] and four municipalities in Stockholm County. LÄS MER

  3. 3. A Method for Customer-driven Purchasing Aligning Supplier interaction and Customer-driven manufacturing

    Detta är en avhandling från Jönköping : School of Engineering, Jönköping University

    Författare :Jenny Bäckstrand; Högskolan i Jönköping.; [2012]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Customer‐driven purchasing; Supplier interaction; Customer‐driven manufacturing; Purchasing; Supply chain management;

    Sammanfattning : The role of a purchaser has traditionally focused on acquiring standard items at the lowest possible cost. The ability to reduce unit cost has been the key performance indicator for purchasers. Most traditional purchasing strategies thus focus on optimizing this situation, focusing on the supplier interface only and not on customer value. LÄS MER

  4. 4. The Importance of Customers in Mergers and Acquisitions

    Detta är en avhandling från Institutionen för ekonomisk och industriell utveckling

    Författare :Christina Öberg; Linköpings universitet.; Linköpings universitet.; [2008]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Merger; Acquisition; Customer; Customer Relationship; Motive; Integration; Impact;

    Sammanfattning : The aim of the thesis is to identify categories and patterns of how customers impact and are impacted by an M&A. In M&A (merger and acquisition) research the focus is traditionally on the M&A parties alone, and while customers are important elements of the motives behind M&As, they are rarely seen as actors affecting and being affected by an M&A. LÄS MER

  5. 5. The Change from Feature Focus to Customer Focus in Packaging Development

    Detta är en avhandling från Lund University (Media-Tryck)

    Författare :Annika Olsson; Lunds universitet.; Lund University.; [2006]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Individual Organizational Learning; Packaging Development; Customer Orientation; Perspective Change; Teknik; Technological sciences; Customer Value; Action Research; Innovation;

    Sammanfattning : Popular Abstract in Swedish Skogs- och pappersindustrin är några av Sveriges mest betydande industrier. Mycket av det producerade pappret används till förpackningar och papper har under lång tid varit det dominerande materialet i förpackningsindustrin; en annan viktig industri i Sverige. LÄS MER