Sökning: "Pernilla Ingelsson"
Hittade 2 avhandlingar innehållade orden Pernilla Ingelsson.
- Detta är en avhandling från Sundsvall : Mid Sweden University
Sammanfattning : When applied successfully, the QM initiatives TQM and Lean enhance an organization´s ability to meet and exceed the expectations of the customers as well as co-workers and other stakeholders. There are however also QM initiatives that fail and one reason for this is the organization’s inability to create a supportive culture, a culture that rests on a number of values which aim at improving the quality and thereby customer satisfaction. LÄS MER
- Detta är en avhandling från Sundsvall : Kopieringen
Sammanfattning : A new kind of commercial offer is on the rise, that of a commercial experience. It is said to be the next progression of value after a service and that it is distinct from a service in several ways, two important being a) the provider having to create something new or memorable to the customer, i.e. LÄS MER