Sökning: "Pernilla Ingelsson"

Hittade 2 avhandlingar innehållade orden Pernilla Ingelsson.

  1. 1. Creating a Quality Management Culture Focusing on Values and Leadership

    Detta är en avhandling från Sundsvall : Mid Sweden University

    Författare :Pernilla Ingelsson; Mittuniversitetet.; [2013]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Management; Organizational culture; values; leadership; Lean; TQM; Kvalitetsledning; organisationskultur; värderingar; ledarskap; Lean; TQM;

    Sammanfattning : When applied successfully, the QM initiatives TQM and Lean enhance an organization´s ability to meet and exceed the expectations of the customers as well as co-workers and other stakeholders. There are however also QM initiatives that fail and one reason for this is the organization’s inability to create a supportive culture, a culture that rests on a number of values which aim at improving the quality and thereby customer satisfaction. LÄS MER

  2. 2. How to create a commercial experience Focus on Leadership, Values and Organizational Culture

    Detta är en avhandling från Sundsvall : Kopieringen

    Författare :Pernilla Ingelsson; Mittuniversitetet.; [2009]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Commercial experience; leadership; values; organizational culture; TQM; Kommersiell upplevelse; ledarskap; värderingar; organisationskultur; TQM; TECHNOLOGY Industrial engineering and economy Other industrial engineering and economics; TEKNIKVETENSKAP Industriell teknik och ekonomi Övrig industriell teknik och ekonomi;

    Sammanfattning : A new kind of commercial offer is on the rise, that of a commercial experience. It is said to be the next progression of value after a service and that it is distinct from a service in several ways, two important being a) the provider having to create something new or memorable to the customer, i.e. LÄS MER