Sökning: "service studies"

Visar resultat 21 - 25 av 1620 avhandlingar innehållade orden service studies.

  1. 21. From Vision to Transition : Exploring the Potential for Public Information Services to Facilitate Sustainable Urban Transport

    Författare :Carlos Cano-Viktorsson; Anders Gullberg; Arne Kaijser; Mattias Höjer; Oskar Juhlin; KTH; []
    Nyckelord :HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Collective intelligence; Peer to peer based production; Social media networking; Public information systems; Information and communication technology ICT ; Organizational responsiveness; Historical analysis; History of technology; Sustainable urban transport; Historiska studier av teknik; vetenskap och miljö; History of Science; Technology and Environment; Informations- och kommunikationsteknik; Information and Communication Technology;

    Sammanfattning : Background: Policy initiatives to promote sustainable travel through the use of Internet based public information systems have increased during the last decade. Stockholm, in being one of the first cities in Europe to implement an Internet based service for facilitating sustainable travel is believed to be a good candidate for an analysis of key issues for developing sustainable travel planning services to the public. LÄS MER

  3. 22. Procurement Contracts, Innovation and Productivity in the Construction Sector : Five Studies

    Författare :Lena Borg; Hans Lind; Han-Suck Song; Johan Nyström; Anne Landin; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Procurement Contracts; Innovation; Productivity; Construction Sector; Incentives; Entreprenadkontrakt; Innovationer; Produktivitet; Byggsektorn; Incitament; Fastigheter och byggande; Real Estate and Construction Management;

    Sammanfattning : With its size, large number of actors, and its impact on everyday life, the construction sector plays an important role in every nation’s economy and in the improvement of the built environment. The recognition of this fact by the sector, in combination with the reputation for being conservative, problematic, having low productivity growth, and low pressure for change leads to a focus on different strategies that can be used to improve of the sector. LÄS MER

  4. 23. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

    Författare :Mikael Gidhagen; Bo Edvardsson; Uppsala universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; Business studies; Företagsekonomi; Business Studies; företagsekonomi;

    Sammanfattning : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. LÄS MER

  5. 24. Service Logic in Digitalized Product Platforms : A Study of Digital Service Innovation in the Vehicle Industry

    Författare :Soumitra Chowdhury; Maria Åkesson; Michel Thomsen; Magnus Bergquist; Birgitta Bergvall-Kåreborn; Högskolan i Halmstad; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digital services; premises; digital service innovation; digitalized product platforms; service logic; Data- och informationsvetenskap; Computer and Information Sciences Computer Science; digital Services; premises; digital service innovation; digitalized product platforms;

    Sammanfattning : The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. LÄS MER

  7. 25. The Customer's Role in New Service Development

    Författare :Bodil Sandén; Anders Gustafsson; Bo Edvardsson; Lars Witell; Bernd Stauss; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; New Service Development; Service Innovation; New Product Development; Customer Involvement; User Involvement; Market Research; Market Orientation; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Given today’s industry dynamics, new service development is becoming increasingly important to the competitiveness, growth, and survival of organizations. Unfortunately, new service development has proven to be a complex and difficult task. LÄS MER