Sökning: "Service Studies"

Visar resultat 11 - 15 av 1620 avhandlingar innehållade orden Service Studies.

  1. 11. Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic

    Författare :Nina Löfberg; Lars Witell; Anders Gustafsson; Bo Edvardsson; Daniel Kindström; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service business logic; Value co-creation; Services in manufacturing firms; Service orientation; Business Administration; Företagsekonomi;

    Sammanfattning : Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. LÄS MER

  3. 12. Står til tjeneste : Emosjonelt arbeid i tjenestemøtet

    Författare :Wenche Falch; Åsa Wettergren; Gerd Lindgren; Markus Arvidsson; Ingrid Guldvik; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; emotional labour; personal assistants; meaning; asymmetric and symmetric interaction; Sociologi; Sociology;

    Sammanfattning : This thesis is about personal assistants, and how they experience their work. The aim of this study is twofold: First to examine the experiences of personal assistants and their work. Second, to examine the assistant’s experiences of feelings at work and how these feelings are managed from an emotionsociological perspective. LÄS MER

  4. 13. Kvalitet i livslånga tjänsterelationer : Svenska kyrkan ur tjänsteteroretiskt och religionssociologiskt perspektiv

    Författare :Per Pettersson; Karlstads universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; Church of Sweden; critical incident; customer; individualism; lifelong; lifetime perspective; logic; paradigm; producer; quality; relationship; religion; secularisation; service; service society; social mechanism; values; Religious Studies and Theology; Religionsvetenskap;

    Sammanfattning : The aim of this thesis is to clarify the social mechanisms that affect peoples relationships with the Church of Sweden. Interest is primarily focused on the majority of the Swedish population who belong to the Church of Sweden, but who rarely make use of its services. This aim is accomplished in two ways. LÄS MER

  5. 14. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

    Författare :Karin Isaksson; Maria Huge-Brodin; Maria Björklund; Mats Abrahamsson; Roland Hellberg; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics service providers; new service development; framework; green service offerings; environmental work;

    Sammanfattning : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. LÄS MER

  7. 15. Proactivity in Service Failure and Service Recovery

    Författare :Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Sammanfattning : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. LÄS MER