Sökning: "complaint management"

Visar resultat 1 - 5 av 9 avhandlingar innehållade orden complaint management.

1. 1. An m-Government Solution for Complaint and Problem Management : Designing a Solution for Government 2.0

   Författare :Carl-Mikael Lönn; Christer Magnusson; Paul Johannesson; Louise Yngström; Stockholms universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; m-government; Computer and Systems Sciences; data- och systemvetenskap;

   Sammanfattning : In recent years emphasis has been placed on opening up governments and empowering and engaging citizens in governmental activities: this view of e-government is referred to as government 2.0. Government 2. LÄS MER

3. 2. Proactivity in Service Failure and Service Recovery

   Författare :Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

   Sammanfattning : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. LÄS MER

4. 3. eVisits in the digital era of Swedish primary care

   Författare :Artin Entezarjou; Allmänmedicin och samhällsmedicin; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; NATURVETENSKAP; NATURAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Telemedicine; Telehealth; Primary care; Antibiotic prescribing; Health care utilization; eHealth; eVisits; Family medicine; Machine learning; Artificial intelligence; Qualitative approaches; Implementation science; Change management; Staff attitudes; Triage; Digital health; Digital visits; Automation systems; Decision support in healthcare; Health care systems; Digi-physical care; Team work;

   Sammanfattning : Objective: To evaluate asynchronous digital visits (eVisits) with regard to digital communication, clinical decisionmaking,and subsequent care utilization in the digital era of primary care in Sweden.Methods: A mixed-methods approach was adopted across the various papers in the thesis, with all studiesevaluating the eVisit platform Flow in various clinical contexts. LÄS MER

5. 4. Emergency Department Crowding. Objective Modelling based on Workload

   Författare :Jens Wretborn; Lund Medicin; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Crowding; Emergency Department; Overcrowding; Arbetsbelastning; Akutmottagning; Akutsjukvård; Belastning;

   Sammanfattning : Emergency Departments (ED) have a central role in modern healthcare, providing emergent care regardless of complaint 24/7. However, EDs are often characterized by long waiting times for patients and a stressful working environment for staff. These are features or a resource and demand mismatch, internationally known as ED crowding. LÄS MER

7. 5. Sleep, sense of coherence and suicidality in suicide attempters

   Författare :Nils Sjöström; Göteborgs universitet; []
   Nyckelord :Suicidality; repeat suicide attempt; sleep; nightmares; sense of coherence;

   Sammanfattning : A suicide attempt is a strong predictor of future suicide. The management of patients who self-harm presents a challenge for psychiatric services. It is therefore important to identify factors that may be related to increased risk of suicidal behaviour in suicide attempters. LÄS MER