Sökning: "Bård Tronvoll"

Visar resultat 1 - 5 av 6 avhandlingar innehållade orden Bård Tronvoll.

  1. 1. Customer Complaint Behaviour in Service

    Författare :Bård Tronvoll; Bo Edvardsson; Anders Gustafsson; Robert Johnston; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer complaint behaviour; complaint; dynamic; process; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. LÄS MER

  3. 2. Proactivity in Service Failure and Service Recovery

    Författare :Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Sammanfattning : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. LÄS MER

  4. 3. Fit in to stand out : An experience perspective on value creation

    Författare :Claes Högström; Anders Gustafsson; Bård Tronvoll; Martin Löfgren; Bo Edvardsson; Thorsten Gruber; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; use value; consumer experiences; value creation; strategic schemas; attractive quality; Business Administration; Företagsekonomi;

    Sammanfattning : In order to grow and survive, a firm must create value with consumers in ways that both fit in with consumer demands and stand out from competitors. Focusing on and understanding consumer and firm assessments of value and creation of value has become a central scope in the contemporary strategic management and marketing literature for understanding and explaining firm survival and success. LÄS MER

  5. 4. Digital servitization : Organizing the firm and working with the ecosystem

    Författare :Alexey Sklyar; Christian Kowalkowski; David Sörhammar; Bård Tronvoll; Vinit Parida; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Digital servitization; Servitization; Digitalization; Ecosystem; Business marketing;

    Sammanfattning : Traditionally, equipment sales were the main source of revenues for manufacturing firms. The situation has changed, and such firms are undergoing servitization when revenues are increasingly derived from services. In parallel, the digitalization of industries brings novel technologies to the forefront of manufacturers’ agendas. LÄS MER

  7. 5. Innovating digital business models: Empirical insights from industry

    Författare :Linus Thomson; David Sjödin; Vinit Parida; Wiebke Reim; Bård Tronvoll; Luleå tekniska universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; digital business model; digital business model innovation; digitalization; digital transformation; industrial firms; digital affordances; Entreprenörskap och innovation; Entrepreneurship and Innovation;

    Sammanfattning : .... LÄS MER