Sökning: "service quality"

Visar resultat 16 - 20 av 755 avhandlingar innehållade orden service quality.

1. 16. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

   Författare :Mikael Gidhagen; Bo Edvardsson; Uppsala universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; Business studies; Företagsekonomi; Business Studies; företagsekonomi;

   Sammanfattning : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. LÄS MER

3. 17. Service Quality in Refurbishment: Craftsman-User Interaction

   Författare :Mats G. Holm; Chalmers tekniska högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; building refurbishment; contractor reputation; craftsman-user interaction; service quality;

   Sammanfattning : Many companies in various lines of business have long recognized service quality as a key to success and long-term survival. Nevertheless, it is only recently that service quality has come into focus in the construction industry. LÄS MER

4. 18. Aspects of Quality : Using Quality Measurements to Improve Computer Network Performance

   Författare :Pehr Söderman; Peter Sjödin; Markus Hidell; Karl-Johan Grinnemo; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Computer Science; Datalogi;

   Sammanfattning : As computer networks grow in complexity, measuring the performance becomes a challenge. Intrinsic properties of the networks capability to transport data, such as bandwidth, latency, loss, and error rate are not always enough to provide a clear picture of how well the network can satisfy the users' expectations. LÄS MER

5. 19. Patient involvement in quality improvement

   Författare :Susanne Gustavsson; Chalmers tekniska högskola; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; patient roles; quality improvement; quality management; action research; healthcare; improvement knowledge; patient involvement; experienced-based co-design;

   Sammanfattning : Quality improvements (QI,) based on principles, practices, and tools developed in the manufacturing industry, is becoming a common approach in healthcare, as well as an increasing focus on patient involvement. Healthcare QI is driven by challenges such as future patients’ demand for higher quality of care and their desire to have an amplified impact on their health situation and care. LÄS MER

7. 20. Formal Approaches to Service-oriented Design : From Behavioral Modeling to Service Analysis

   Författare :Aida Čaušević; Paul Pettersson; Jonathan P. Bowen; Mälardalens högskola; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; service-oriented software engineering; formal modeling; service-oriented systems; resources; analysis; behavior; correctness check; Computer science; Datavetenskap; Computer Science; datavetenskap;

   Sammanfattning : Service-oriented systems (SOS) have recently emerged as context-independent component-based systems. In contrast to components, services can be created, invoked, composed and destroyed at run-time. Services are assumed to be platform independent and available for use within heterogeneous applications. LÄS MER