Sökning: "service quality"

Visar resultat 6 - 10 av 755 avhandlingar innehållade orden service quality.

1. 6. Service in the Airlines : Customer or Competition Oriented?

   Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

   Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER

3. 7. Improving user comprehension and entertainment in wireless streaming media : introducing cognitive quality of service

   Författare :Greger Wikstrand; Lars-Erik Janlert; Jerry Eriksson; Umeå universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Multicast channels; Quality of Service; Cognitive QoS; Wireless LAN; Multiaccess Communication; IEEE 802.11; Displays; Mobile Communications; Video Coding; Tracking; Animation; Cognitive Psychology; Experience Design; Computer science; Datavetenskap;

   Sammanfattning : In future mobile networks service quality might be poor. A new measure is needed to be able to assess services in terms of their effectiveness and usefulness despite their lacking visual appeal. Cognitive Quality of Service is a way to measure the effectiveness in use of a networked service. LÄS MER

4. 8. Formal Approaches for Behavioral Modeling and Analysis of Design-time Services and Service Negotiations

   Författare :Aida Čaušević; Paul Pettersson; Cristina Seceleanu; Ina Schieferdecker; Mälardalens högskola; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Service-Oriented Systems; Formal modeling and Analysis; Service; Service Composition; Service Negotiation; Computer Science; datavetenskap;

   Sammanfattning : During the past decade service-orientation has become a popular design paradigm, offering an approach in which services are the functional building blocks. Services are self-contained units of composition, built to be invoked, composed, and destroyed on (user) demand. LÄS MER

5. 9. Understanding Solution Quality

   Författare :Elisabeth Johansson; Lars Witell; Mattias Elg; Henrik Ekrisson; Linköpings universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Solution quality; solutions; quality dimensions; servitization; customer involvement;

   Sammanfattning : The integration of services and products into solutions can open up new business opportunities for firms. This thesis concerns how firms can provide solutions that are perceived as high quality. Solutions are often provided over several years, which implies a changed customer relationship compared to product provisions. LÄS MER

7. 10. The Role of Service Guarantees in Managing Services

   Författare :Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Sammanfattning : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. LÄS MER