Sökning: "service quality"
Visar resultat 21 - 25 av 749 avhandlingar innehållade orden service quality.
21. The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery
Sammanfattning : Understanding customer needs is fundamental for being able to deliver high quality products and services, and, as a result, maintain and improve customer satisfaction. Achieving this has become a challenge, as rapid technological developments, market saturation, and increasingly skilled competition from low-cost economies have led to progressively more complex customer needs. LÄS MER
22. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management
Sammanfattning : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). LÄS MER
23. Quality Improvement in Healthcare
Sammanfattning : ABSTRACTThe Swedish healthcare system, although being one of the more efficientcare systems in the world with good medical outcomes at a moderate cost,faces tremendous future challenges. An ageing population with morepatients suffering from multiple diseases together with accelerating medicotechnical developments is putting increasing pressure on the system. LÄS MER
24. The augmented audit service: Supporting value creation beyond assuring compliance
Sammanfattning : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. LÄS MER
25. Towards an augmented audit service
Sammanfattning : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. LÄS MER