Sökning: "service quality"

Visar resultat 11 - 15 av 754 avhandlingar innehållade orden service quality.

  1. 11. Knowledge for Improving Healthcare Service Quality : Combining Three Perspectives

    Författare :Jonas Boström; Johan Lilja; Ingela Bäckström; Helene Hillborg; Andreas Hellström; Mittuniversitetet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; quality; healthcare; knowledge; design thinking; improvement; professions;

    Sammanfattning : The Swedish public sector in general, and healthcare specifically, is struggling with large deficits: 19 of 21 regions have large negative results in 2019. The demands made by the citizens and their elected politicians that healthcare should offer effective, accessible, good and equal care are difficult to meet. LÄS MER

  3. 12. Engineering Quality Feelings : Applications in products, service environments and work systems

    Författare :Ebru Ayas; Jörgen Eklund; Shigekazu Ishihara; Tom Childs; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ew product development; ergonomics evaluation design for quality; Affective Engineering; servicescape design; product experience;

    Sammanfattning : Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. LÄS MER

  4. 13. Vad betyder kundfokus? : En studie av närhet, kompetens och teknik

    Författare :Lars Ivarsson; Jan Ch Karlsson; Svante Leijon; Karlstads universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer focus; customer orientation; banking; health care; competence; personal relation; technology; price; customer service; service quality; service provider; service management; front line employee; Work sciences and ergonomics; Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap;

    Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

  5. 14. Kvalitet i livslånga tjänsterelationer : Svenska kyrkan ur tjänsteteroretiskt och religionssociologiskt perspektiv

    Författare :Per Pettersson; Karlstads universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; Church of Sweden; critical incident; customer; individualism; lifelong; lifetime perspective; logic; paradigm; producer; quality; relationship; religion; secularisation; service; service society; social mechanism; values; Religious Studies and Theology; Religionsvetenskap;

    Sammanfattning : The aim of this thesis is to clarify the social mechanisms that affect peoples relationships with the Church of Sweden. Interest is primarily focused on the majority of the Swedish population who belong to the Church of Sweden, but who rarely make use of its services. This aim is accomplished in two ways. LÄS MER

  7. 15. Kvalitet i livslånga tjänsterelationer : Svenska kyrkan ur tjänsteteoretiskt och religionssociologiskt perspektiv

    Författare :Per Pettersson; Uppsala universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; Religion; Church of Sweden; critical incident; customer; individualism; lifelong; lifetime perspective; logic; paradigm; producer; quality; relationship; religion; secularisation; service; service society; social mechanism; values; Religionsvetenskap Teologi; Religion Theology; Religionsvetenskap Teologi; Sociology of Religion; Religionssociologi; Religious Studies and Theology;

    Sammanfattning : The aim of this thesis is to clarify the social mechanisms that affect people'srelationships with the Church of Sweden. Interest is primarily focused on the majorityof the Swedish population who belong to the Church of Sweden, but who rarely makeuse of its services. This aim is accomplished in two ways. LÄS MER