Sökning: "tactic"

Visar resultat 6 - 10 av 33 avhandlingar innehållade ordet tactic.

  1. 6. Proactivity in Service Failure and Service Recovery

    Författare :Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Sammanfattning : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. LÄS MER

  3. 7. Eliciting admissions from suspects in criminal investigations

    Författare :Serra Tekin; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; suspects; admissions; strategic use of evidence; statement-evidence inconsistency; police officers;

    Sammanfattning : The psycho-legal literature is scarce with respect to specific interviewing tactics aimed at eliciting new and critical information (admissions) from suspects in criminal cases. The first major aim of this thesis was to fill this void by introducing and testing a novel evidence disclosure tactic, called the SUE-Confrontation, which draws on the general principles underlying the Strategic Use of Evidence (SUE) framework. LÄS MER

  4. 8. Mellan flykt och förändring : Utopiskt platsskapande i 1970-talets alternativa miljö

    Författare :Kristoffer Ekberg; Forskarskolan i historia; []
    Nyckelord :intentional communities; Utopian studies; Prefiguration; social movements; place; environmental movements; counterculture;

    Sammanfattning : The Swedish alternative movement’s place-making activities in the seventies have been understood as an attempt to escape the political sphere. In this thesis, I investigate the ideas and practices of societal transformation seen in rural intentional communities and, to a lesser degree, urban sites. LÄS MER

  5. 9. Ärkebiskop Erling Eidem i kyrkostrid och världskrig : En studie i förhållningssättet till Tyskland under andra världskriget med beaktande av de svensk-engelska kyrkorelationerna 1933–1945 belyst genom tre utrikesdepartement

    Författare :Birgitta Brodd; Lars M. Andersson; Mattias Martinsson; Heinrich Holze; Uppsala universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; Archbishop Erling Eidem; the German Church Struggle; World War II; Ecumenical organisation; Personalism; Activism; Ekklesiology; the Doctrine of the two Regiments; bishop George Bell; the Swedish Vicar in Berlin; Birger Forell; the common Guilt; Peace and Reconciliation; Church History; Kyrkohistoria;

    Sammanfattning : This Study is concentrated on the Swedish Archbishop Erling Eidem during the German Church Struggle and the Second World War. Sweden was a neutral Country and Eidem did not want to do something that wasn’t congenial with the Swedish State. He has been criticized for being a by-stander when he was expected to be an activist. LÄS MER

  7. 10. IMPACTS OF EVIDENCE ON DECISION-MAKING IN POLICE INVESTIGATION

    Författare :Minhwan Jang; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; perceptions of evidence; police interrogation tactics; investigative decision-making; evidence types;

    Sammanfattning : When conducting an investigation, police officers collect evidence from various sources (e.g., humans, objects, areas). The type of evidence (i. LÄS MER