Sökning: "service"

Visar resultat 21 - 25 av 3194 avhandlingar innehållade ordet service.

1. 21. Patient involvement and service innovation in healthcare

   Författare :Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
   Nyckelord :Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

   Sammanfattning : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. LÄS MER

3. 22. Self-Service Recovery : Towards a Framework for Studying Service Recovery in a Self-Service Technology Context from a Management and IT Perspective

   Författare :Niklas Johansson; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Information Systems; Informatik;

   Sammanfattning : The infusion of information technology (IT) into the service industry has been apparent in many respects. Positive aspects, such as greater flexibility, shorter lead-times and the improved use of resources, belong to the advantages gained by infusing IT into services. However, there are some negative aspects as well. LÄS MER

4. 23. Service Logic in Digitalized Product Platforms : A Study of Digital Service Innovation in the Vehicle Industry

   Författare :Soumitra Chowdhury; Maria Åkesson; Michel Thomsen; Magnus Bergquist; Birgitta Bergvall-Kåreborn; Högskolan i Halmstad; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digital services; premises; digital service innovation; digitalized product platforms; service logic; Data- och informationsvetenskap; Computer and Information Sciences Computer Science; digital Services; premises; digital service innovation; digitalized product platforms;

   Sammanfattning : The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. LÄS MER

5. 24. CAD adoption in the Swedish architectural industry : IT and the professional service sector

   Författare :Gert-Olof Boström; Umeå universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; professional service; information technology; service quality; competitive advantage; bottomlines; management visions; industry structure; dynamic service quality; CAD; architectural firms; innovation; Arkitektkontor; Informationsteknik; Datorstödd konstruktion; Sverige;

   Sammanfattning : The adoption of information technology (IT) is an intensive and ongoing process in society. All types of firms, but especially service firms, tend to adopt IT. Professional services, a sub-section of the service sector, are heavy users of IT. These firms are special because their business builds on the knowledge of the people in the firm. LÄS MER

7. 25. IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment

   Författare :Will Johnny Flores Delgadillo; Paul Johannesson; Lazar Rusu; Eva Söderström; KTH; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; IT; service delivery; Internet service provider; Information technology; Informationsteknik; SRA - ICT; SRA - Informations- och kommunikationsteknik;

   Sammanfattning :   The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived:  How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. LÄS MER