Sökning: "service"

Visar resultat 16 - 20 av 3190 avhandlingar innehållade ordet service.

  1. 16. Proactivity in Service Failure and Service Recovery

    Författare :Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Sammanfattning : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. LÄS MER

  3. 17. Service-based Processes : Design for business and technology

    Författare :Martin Henkel; Paul Johannesson; Michel Leonard; KTH; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Business Process Models; Service Oriented Computing; SOC; SOA; Service Engineering; Computer and systems science; Data- och systemvetenskap;

    Sammanfattning : The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. LÄS MER

  4. 18. Service Production : Uneven Development and Local Solutions in Swedish Child Care

    Författare :Margareta Dahlström; Jan Öhman; Olav Veggeland; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Kulturgeografi; Human Geography;

    Sammanfattning : .... LÄS MER

  5. 19. Personal service environments : Openness and user control in user-service interaction

    Författare :Markus Bylund; Arne Andersson; Uppsala universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Datalogi; Computing Science;

    Sammanfattning : This thesis describes my work with making the whole experience of using electronic services more pleasant and practical. More and more people use electronic services in their daily life — be it services for communicating with colleagues or family members, web-based bookstores, or network-based games for entertainment. LÄS MER

  7. 20. Formal Approaches to Service-oriented Design : From Behavioral Modeling to Service Analysis

    Författare :Aida Čaušević; Paul Pettersson; Jonathan P. Bowen; Mälardalens högskola; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; service-oriented software engineering; formal modeling; service-oriented systems; resources; analysis; behavior; correctness check; Computer science; Datavetenskap; Computer Science; datavetenskap;

    Sammanfattning : Service-oriented systems (SOS) have recently emerged as context-independent component-based systems. In contrast to components, services can be created, invoked, composed and destroyed at run-time. Services are assumed to be platform independent and available for use within heterogeneous applications. LÄS MER