Sökning: "hospitality"

Visar resultat 1 - 5 av 37 avhandlingar innehållade ordet hospitality.

  1. 1. Devices : On Hospitality, Hostility and Design

    Författare :Martín Ávila; Göteborgs universitet; []
    Nyckelord :HUMANITIES; HUMANIORA; HUMANIORA; HUMANITIES; Device; hospitality; hostility; design; languaging; accident; ecology; symbiosis; autopoiesis; umwelt;

    Sammanfattning : This thesis studies and speculates upon the interrelations of artefacts with human and nonhuman agents. These interrelations form assemblages, some of which have emergent properties, becoming manifestations of processes that we cannot fully control or understand. LÄS MER

  2. 2. Värdeskapande gästfrihet. Hur gästfrihet som värde ramas in, etableras och förhandlas i hotellbranschen

    Författare :Jörgen Eksell; Institutionen för service management och tjänstevetenskap; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value creation; value co-creation; value-in-use; value of hospitality; value transition; value-in-context; value proposition; symbolic interactionism; service management; service studies; hospitality; hotel industry;

    Sammanfattning : Research in service management and marketing has in the past decade highlighted the concept of value creation. In service organizations value creation is described as a process in which the customer uses a company's value proposition in a meaningful way. LÄS MER

  3. 3. Devices. On Hospitality, Hostility and Design

    Författare :Martin Avila; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :HUMANIORA; HUMANITIES; Device; hospitality; hostility; design; languaging; accident; ecology; symbiosis; autopoiesis; umwelt;

    Sammanfattning : This thesis studies and speculates upon the interrelations of artefacts with human and nonhuman agents. These interrelations form assemblages, some of which have emergent properties, becoming manifestations of processes that we cannot fully control or understand. LÄS MER

  4. 4. Regimes of Hospitality : Urban Citizenship between Participation and Securitization – the Case of the Multiethnic French Banlieue

    Författare :Christophe Foultier; Stefan Jonsson; Magnus Dahlstedt; Irene Molina; Linköpings universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOCIAL SCIENCES;

    Sammanfattning : This thesis analyzes various local development policies in Europe’s big urban areas. Striving to understand the respective places accorded to the measures to increase the participation of the inhabitants on the one hand, and to improve for security and public peace in the context of social and territorial policies on the other, I examine how urban policies define models of urban citizenship. LÄS MER

  5. 5. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective

    Författare :Christine Lundberg; Tommy D Andersson; Lena Mossberg; Bo Edvardsson; Mittuniversitetet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; Business studies; Företagsekonomi; Front-line workers; frontline personnel;

    Sammanfattning : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. LÄS MER