Sökning: "hospitality"

Visar resultat 1 - 5 av 40 avhandlingar innehållade ordet hospitality.

  1. 1. Värdeskapande gästfrihet : Hur gästfrihet som värde ramas in, etableras och förhandlas i hotellbranschen

    Författare :Jörgen Eksell; Institutionen för tjänstevetenskap; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value creation; value co-creation; value-in-use; value of hospitality; value transition; value-in-context; value proposition; symbolic interactionism; service management; service studies; hospitality; hotel industry;

    Sammanfattning : Research in service management and marketing has in the past decade highlighted the concept of value creation. In service organizations value creation is described as a process in which the customer uses a company's value proposition in a meaningful way. LÄS MER

  2. 2. Devices. On Hospitality, Hostility and Design

    Författare :Martin Avila; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :HUMANIORA; HUMANITIES; Device; hospitality; hostility; design; languaging; accident; ecology; symbiosis; autopoiesis; umwelt; Device;

    Sammanfattning : This thesis studies and speculates upon the interrelations of artefacts with human and nonhuman agents. These interrelations form assemblages, some of which have emergent properties, becoming manifestations of processes that we cannot fully control or understand. LÄS MER

  3. 3. Regimes of Hospitality : Urban Citizenship between Participation and Securitization – the Case of the Multiethnic French Banlieue

    Författare :Christophe Foultier; Stefan Jonsson; Magnus Dahlstedt; Irene Molina; Linköpings universitet; []

    Sammanfattning : This thesis analyzes various local development policies in Europe’s big urban areas. Striving to understand the respective places accorded to the measures to increase the participation of the inhabitants on the one hand, and to improve for security and public peace in the context of social and territorial policies on the other, I examine how urban policies define models of urban citizenship. LÄS MER

  4. 4. The "ity" factor in hospital meals : Performing, experiencing, and understanding hospitality within the hospital frame

    Författare :Ann-Sofie Jonsson; Åsa Öström; Inger M Jonsson; Maria Nyberg; Erwin Losekoot; Örebro universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; older patients; hospital; hospitality; mealtime experiences;

    Sammanfattning : The overall aim of this thesis was to explore how the notion of hospitality could be used as a perspective to understand the meal provision within a hospital frame. Of interest was how patients (>65 years of age) experience their mealtimes together with perspectives from the ones serving the meals. LÄS MER

  5. 5. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective

    Författare :Christine Lundberg; Tommy D Andersson; Lena Mossberg; Bo Edvardsson; Mittuniversitetet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; Business studies; Företagsekonomi; Front-line workers; frontline personnel;

    Sammanfattning : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. LÄS MER