Sökning: "service encounter"

Visar resultat 1 - 5 av 50 avhandlingar innehållade orden service encounter.

  1. 1. Service in the Airlines : Customer or Competition Oriented?

    Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER

  2. 2. Servicemötets praktik - på en tingsrätt, ett äldreboende och ett hotell

    Författare :Anette Svingstedt; Institutionen för service management och tjänstevetenskap; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; hotel; home for the elderly; district court; practice theory; Service encounter; service-dominant logic; service studies; tjänstedominerande logik; servicemötet; praktikteori; tingsrätt; äldreboende; hotell;

    Sammanfattning : The practice of service encounters in a district court, a home for the elderly, and a hotel Service management research places the service encounter in a central position. It is highlighted as a key event that involves the simultaneous production, consumption, and marketing of the services produced by the operation. LÄS MER

  3. 3. Samtal i butik : Språklig interaktion melllan biträden och kunder

    Författare :Ingela Tykesson-Bergman; Hans Strand; Olle Josephson; Viveka Adelswärd; Stockholms universitet; []
    Nyckelord :HUMANITIES; HUMANIORA; HUMANIORA; HUMANITIES; service encounter; activity type; pragmeme; politeness; conversational contract; conversation analysis; interactional routine; small talk; shop assistant; talk at work; Swedish; Scandinavian languages; Nordiska språk;

    Sammanfattning : The subject of this study is language use in a special type of social activity: the exchange of goods, services and information in a commercial setting. The main aim is to gain an understanding of the work that shop assistants perform using language. In the analysis, the focus is on verbal routine work. LÄS MER

  4. 4. Customer-to-customer roles and impacts in service encounters

    Författare :Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER

  5. 5. Det ansvarsfulla mötet : En närhetsetisk analys av omsorgens innebörder i förskolan

    Författare :Mie Josefson; Hillevi Lenz Taguchi; Sven Persson; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; care; responsibility; preschool; preschool teacher; ethics of care; proximity ethics; reworking qualitative data; omsorg; ansvar; förskola; förskolepedagog; omsorgsetik; närhetsetik; sekundär analys; Early Childhood Education; förskoledidaktik;

    Sammanfattning : This doctoral thesis embraces Care in the discipline of Early Childhood Education. In this thesis, the concept of responsibility is used to analyze the meaning of care in preschool. LÄS MER