Sökning: "service encounter"
Visar resultat 1 - 5 av 48 avhandlingar innehållade orden service encounter.
- Detta är en avhandling från Lund University
Sammanfattning : The practice of service encounters in a district court, a home for the elderly, and a hotel Service management research places the service encounter in a central position. It is highlighted as a key event that involves the simultaneous production, consumption, and marketing of the services produced by the operation. LÄS MER
- Detta är en avhandling från Stockholm : Stockholm University
Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER
- Detta är en avhandling från Stockholm, Sweden : KTH Royal Institute of Technology
Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER
4. Persistent Digital Service Encounters Challenges of organizational use of social media in a hotel chainDetta är en avhandling från Trollhättan : University West
Sammanfattning : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. LÄS MER
- Detta är en avhandling från Stockholm : Almqvist & Wiksell International
Sammanfattning : Interaction between people can be seen as a distinctive feature of 'post-industrial society'. In this study I investigate some of the conditions for this encounter in private service work in Sweden. I start by discussing some important concepts: service, service encounter and emotional labour. LÄS MER