Sökning: "service encounter"

Visar resultat 1 - 5 av 48 avhandlingar innehållade orden service encounter.

  1. 1. Servicemötets praktik - på en tingsrätt, ett äldreboende och ett hotell

    Detta är en avhandling från Lund University

    Författare :Anette Svingstedt; Lunds universitet.; Lund University.; [2012]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; hotel; home for the elderly; district court; practice theory; Service encounter; service-dominant logic; service studies; tjänstedominerande logik; servicemötet; praktikteori; tingsrätt; äldreboende; hotell;

    Sammanfattning : The practice of service encounters in a district court, a home for the elderly, and a hotel Service management research places the service encounter in a central position. It is highlighted as a key event that involves the simultaneous production, consumption, and marketing of the services produced by the operation. LÄS MER

  2. 2. Service in the Airlines : Customer or Competition Oriented?

    Detta är en avhandling från Stockholm : Stockholm University

    Författare :Henrik Malver; Stockholms universitet.; [1998]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER

  3. 3. Customer-to-customer roles and impacts in service encounters

    Detta är en avhandling från Stockholm, Sweden : KTH Royal Institute of Technology

    Författare :Linda Lee; KTH.; [2016]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER

  4. 4. Persistent Digital Service Encounters Challenges of organizational use of social media in a hotel chain

    Detta är en avhandling från Trollhättan : University West

    Författare :Karin Högberg; Högskolan Väst.; [2018]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational social media; IT change; IT use; hospitality; digital service encounters; Informatik; Informatics; Work Integrated Learning; Arbetsintegrerat lärande;

    Sammanfattning : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. LÄS MER

  5. 5. Säljande samspel : en sociologisk studie av privat servicearbete

    Detta är en avhandling från Stockholm : Almqvist & Wiksell International

    Författare :Kristina Abiala; Stockholms universitet.; [2000]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; interactive service work; service encounter; emotional labor; feeling rules; display rules; deep acting; surface acting; organisational frames; routinization; SOCIAL SCIENCES Social sciences Sociology; SAMHÄLLSVETENSKAP Socialvetenskap Sociologi; Sociology; sociologi;

    Sammanfattning : Interaction between people can be seen as a distinctive feature of 'post-industrial society'. In this study I investigate some of the conditions for this encounter in private service work in Sweden. I start by discussing some important concepts: service, service encounter and emotional labour. LÄS MER