Sökning: "Bo Edvardsson"

Visar resultat 16 - 20 av 30 avhandlingar innehållade orden Bo Edvardsson.

  1. 16. Customer experiences of resource integration : Reframing servicescapes using scripts and practices

    Författare :Jörg Pareigis; Bo Edvardsson; Per Echeverri; Peter Magnusson; Peter Thilenius; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; resource integration; interactive value formation; servicescape; microethnography; public transport; Business Administration; Företagsekonomi;

    Sammanfattning : It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is difficult to find service research that takes these concepts seriously in empirical studies. LÄS MER

  3. 17. The Customer's Role in New Service Development

    Författare :Bodil Sandén; Anders Gustafsson; Bo Edvardsson; Lars Witell; Bernd Stauss; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; New Service Development; Service Innovation; New Product Development; Customer Involvement; User Involvement; Market Research; Market Orientation; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Given today’s industry dynamics, new service development is becoming increasingly important to the competitiveness, growth, and survival of organizations. Unfortunately, new service development has proven to be a complex and difficult task. LÄS MER

  4. 18. Technology-based service experiences : A study of the functional and emotional dimensions in telecom services

    Författare :Sara Sandström; Bo Edvardsson; Per Kristensson; Peter Magnusson; Amjad Hadjikhani; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : As technology is invading the society of millions of people around the world today, more and more people are affected in their daily life by services such as Internet bank services, e-commerce, telecom services and ATM machines. Technical advances are providing new possibilities and solutions to many different customer needs. LÄS MER

  5. 19. Emotions in service encounters from the perspectives of employees and customers

    Författare :Terje Slåtten; Bo Edvardsson; Veronica Liljander; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; service encounters; employees; customers; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. LÄS MER

  7. 20. Tjänsteutveckling med personalmedverkan : En studie av banktjänster

    Författare :Olle Sonesson; Bo Edvardsson; Lars Haglund; Per Skålén; Tore Strandvik; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; personalmedverkan; tjänsteutvecklingsprocess; tjänstens förutsättningar; tjänstekvalitet; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : This dissertation is about new service development. In the past, little attention has been paid to the front-line-employees' involvement in the service development. LÄS MER