Sökning: "Per Echeverri"

Hittade 4 avhandlingar innehållade orden Per Echeverri.

  1. 1. Självbeskrivning och tjänstekognition : Om processkartläggning på Arbetsförmedlingen

    Författare :Martin Fransson; Per Norling; Johan Quist; Per Echeverri; Evert Gummesson; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business-process modelling; continuous improvements; service cognition; service development; TQM; designed conversations; implementation; organizational change; organizational cognition; organizational design; organizational development; participatory design; self-assessment; Gruppsamtal; implementering; kognitiv organisationsteori; kvalitetsutveckling; organisationsförändring; organisationsutveckling; organisering; processkartläggning; självbeskrivning; strategisk styrning; ständiga förbättringar; tjänstekognition; tjänsteutveckling; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : When duties are documented, new ideas are often created regarding how the work should be carried out. Writing is an important source of development, but unfortunately the possibilities are limited when it comes to transferring new ways of thinking to personnel. As with organizational change in general, employees tend to neglect new instructions. LÄS MER

  3. 2. Servicemötets kommunikation : En videobaserad analys av bemötande med tonvikt på ickeverbal kommunikation

    Författare :Per Echeverri; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business Administration; Företagsekonomi;

    Sammanfattning : .... LÄS MER

  4. 3. Customer experiences of resource integration : Reframing servicescapes using scripts and practices

    Författare :Jörg Pareigis; Bo Edvardsson; Per Echeverri; Peter Magnusson; Peter Thilenius; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; resource integration; interactive value formation; servicescape; microethnography; public transport; Business Administration; Företagsekonomi;

    Sammanfattning : It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is difficult to find service research that takes these concepts seriously in empirical studies. LÄS MER

  5. 4. Patient Involvement : A Service Perspective

    Författare :Hannah Snyder; Mattias Elg; Lars Witell; Per Echeverri; Linköpings universitet; []
    Nyckelord :;

    Sammanfattning : For a long time, patients were seen as weak and passive recipients of care, whose only role was to provide information and comply with doctors’ orders. This is beginning to change, and patients are more seen as autonomous, active, and involved collaborators in care, co-creating value with service providers and others. LÄS MER