Sökning: "customers"

Visar resultat 1 - 5 av 867 avhandlingar innehållade ordet customers.

  1. 1. Restaurant meal experiences from customers' perspectives : a grounded theory approach

    Författare :Kai Victor Hansen; Inga-Britt Gustafsson; Øystein Jensen; Tommy Andersson; Örebro universitet; []
    Nyckelord :Customers; meal; grounded theory; à la Carte restaurants; meal experience categories; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Culinary Arts and Meal Science; Måltidskunskap; Måltidskunskap; Culinary Arts and Meal Science;

    Sammanfattning : The purpose of this doctoral dissertation has been to increase the knowledge of customers’ view on relation to commercial restaurant meals and thereby to increase the knowledge within the restaurant industry about customers’ perspectives about meals. The dissertation is based on four studies of customers’ meal experiences in á la Carte restaurants in Norway. LÄS MER

  3. 2. Emotions in service encounters from the perspectives of employees and customers

    Författare :Terje Slåtten; Bo Edvardsson; Veronica Liljander; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; service encounters; employees; customers; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. LÄS MER

  4. 3. Open Source Business Model : Balancing Customers and Community

    Författare :Thomas Rosén; Staffan Brege; Anna Öhrwall-Rönnbäck; Stefan Hrastinski; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Open Source Software; Business Models; Strategic Management; Market Positioning; Resource Based View; Industrial engineering and economy; Industriell teknik och ekonomi;

    Sammanfattning : Free and Open Source Software has not only increased researchers’ interest about community-driven software development, but lately, interest from commercial actors increased as well. In addition, some scientists have claimed that Open Source Software has entered a new phase: OSS 2.0. LÄS MER

  5. 4. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities

    Författare :Ute Walter; Åsa Öström; Bo Edvardsson; Tore Strandvik; Örebro universitet; []
    Nyckelord :customer service experience; experience driver; dynamic; restaurant; co-creation; critical incident technique; phone encounters; experience room; servicescape; social interaction; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Culinary Arts and Meal Science; Måltidskunskap; Måltidskunskap; Culinary Arts and Meal Science;

    Sammanfattning : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. LÄS MER

  7. 5. De glömda verkstäderna : En studie av två familjeföretag på den uppländska landsbygden ca 1930 - 2000

    Författare :Bo Larsson; Maths Isacson; Iréne A. Flygare; Kirsti Niskanen; Uppsala universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Economic history; rural workshops; family company; agricultural machines; customers; employees; motive forces; gender perspective; oral history; Gemeinschaft Gesellschaft; social capital; interplay; Ekonomisk historia; Economic history; Ekonomisk historia;

    Sammanfattning : The thesis studies two small family businesses situated in the rural area of Uppsala County. Both were active during the twentieth century (1933 and henceforth and 1936 – 1976 respectively) and had the agriculture surroundings and bigger industries as their principal customers. Workshops of this kind have existed in a great number. LÄS MER