Sökning: "servicescape"

Visar resultat 1 - 5 av 9 avhandlingar innehållade ordet servicescape.

  1. 1. Changing the servicescape The influence of music, self-disclosure and eye gaze on service encounter experience and approach-avoidance behavior

    Detta är en avhandling från Karlstad : Karlstads universitet

    Författare :Pernille Andersson K; Karlstads universitet.; [2016]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Servicescape; Approach Avoidance; Emotions; Social impression; Consumer behavior; Encounter experience; Music; Self-disclosure; Eye gaze; Retail; Psykologi; Psychology;

    Sammanfattning : The purpose of this thesis is to investigate and understand the effect of a servicescape’s ambient and social conditions on consumers’ service encounter experience and their approach/avoidance behavior in a retail context. In three papers, with a total sample of over 1600 participants (including 550 actual consumers) and seven experiments, the author investigates the effect of music (ambient stimuli), employees’ self-disclosure (verbal social stimuli) and employees’ gazing behavior (nonverbal social stimuli) on consumers’ service encounter experience and approach/avoidance behavior in a retail store. LÄS MER

  2. 2. Changing the servicescape The influence of music and self-disclosure on approach-avoidance behavior

    Detta är en avhandling från Karlstad : Karlstads universitet

    Författare :Pernille Andersson K; Karlstads universitet.; [2013]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Servicescape; Approach Avoidance; Affect; Consumer behavior; Psykologi; Psychology;

    Sammanfattning : The purpose of this thesis is to investigate and understand the effect of a servicescape’s ambient and social conditions on consumers’ Approach/Avoidance behavior in a retail context. More specifically, this thesis investigates the effect of music (ambient stimuli) and employees’ self-disclosure (social stimuli) on consumers’ Approach/Avoidance behavior in a retail store. LÄS MER

  3. 3. Servicescapes seen by visually impaired travellers : Time-geography approach to servicescape research

    Detta är en avhandling från Karlstad : Karlstads universitet

    Författare :Alma Raissova; Lunds universitet.; Lund University.; [2017]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; servicescape; time-geography; constraints; tactics; blind; visually impaired persons; servicescape; tidsgeografi; begränsningar; taktik; blinda; synskadade;

    Sammanfattning : Kunskapsluckor kvar i studien av servicescapes, eftersom befintlig forskning på servicescapes tenderar att ignorera stora framsteg i förståelsen av tid och rum som sociala fenomen. En aspekt som särskilt kräver ytterligare studier är hur nya begränsningar påverkar kundernas interaktioner med organiserade serviceplatser. LÄS MER

  4. 4. Customer experiences of resource integration Reframing servicescapes using scripts and practices

    Detta är en avhandling från Karlstad : Karlstads universitet

    Författare :Jörg Pareigis; Karlstads universitet.; [2012]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; resource integration; interactive value formation; servicescape; microethnography; public transport; Business Administration; Företagsekonomi;

    Sammanfattning : It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is difficult to find service research that takes these concepts seriously in empirical studies. LÄS MER

  5. 5. Exploring barriers to energy efficiency in supermarkets

    Detta är en avhandling från Borås : Högskolan i Borås

    Författare :Ulla Lindberg; Högskolan i Borås.; [2018]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; retail; servicescape; foodscape; chilled groceries; energy efficiency; barriers; refrigerated display cabinets; consumer behaviors; consumer perceptions; Resource Recovery; Resursåtervinning;

    Sammanfattning : Energy efficiency activities in sections of grocery stores for chilled groceries are subject to particular challenges as this is a complex indoor environment given that the goal of store owners is to offer consumers chilled groceries of high quality in a comfortable environment while at the same time trying to reduce energy use. Consequently, it is important to maintain the right temperature in the right place and to be aware of the consumers’ shopping situation. LÄS MER