Sökning: "Negative critical incidents"

Visar resultat 1 - 5 av 15 avhandlingar innehållade orden Negative critical incidents.

1. 1. Effects of critical incidents on consumer satisfaction

   Författare :Margareta Friman; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

   Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. LÄS MER

3. 2. Satisfaction with public transport services

   Författare :Margareta Friman; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

   Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. LÄS MER

4. 3. Exploring firefighters' health and wellbeing

   Författare :Ann Jacobsson; Backteman-Erlanson Susann; Christine Brulin; Annika Egan Sjölander; Eric Carlström; Umeå universitet; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Firefighters; health; well-being; burnout; psychosocial work environment; coping strategies; critical incidents; experiences; discourse analysis; focus groups; focus group discussion; caring sciences in social sciences; omvårdnadsforskning med samhällsvetenskaplig inriktning;

   Sammanfattning : Background: This thesis supports the assumption that firefighters’ health and mental well-being is important, in order to cope with the stress that the profession implies. As health is an essential part of everyday life, it seems substantially to understand how an almost exclusively male workforce of firefighters construct their discourse in relation to health and well-being. LÄS MER

5. 4. Utbildningens betydelse för lärande : förskollärarstuderandes tankar om sitt eget lärande

   Författare :Tatiana Jak Peterson; Linköpings universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Knowledge; competence; learning process; preschool teacher; attitude; critical incidents; Pedagogisk psykologi; inlärning; förskollärarutbildning; högskolan; lärande; attityder;

   Sammanfattning : The aim of the study was to describe and analyse leaming processes in a group of preschool students. My questions was; what do preschool students think about preschool teachers' attitude regarding meals? Do their attitudes and descriptions change during the time of education and if so, which are the contributory causes to this change?The investigation has a qualitative approach where ten students were interviewed on two different occasions with two years in between. LÄS MER

7. 5. Evaluating and Improving Risk Analysis Methods for Critical Systems

   Författare :Sardar Muhammad Sulaman; Institutionen för datavetenskap; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

   Sammanfattning : At the same time as our dependence on IT systems increases, the number of reports of problems caused by failures of critical IT systems has also increased. Today, almost every societal system or service, e.g. LÄS MER