Sökning: "Margareta Friman"

Visar resultat 1 - 5 av 12 avhandlingar innehållade orden Margareta Friman.

  1. 1. Effects of critical incidents on consumer satisfaction

    Författare :Margareta Friman; Karlstads universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology;

    Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. LÄS MER

  2. 2. Satisfaction with public transport services

    Författare :Margareta Friman; Karlstads universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

    Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. LÄS MER

  3. 3. Effects of Critical Incidents on Consumer Satisfaction

    Författare :Margareta Friman; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

    Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. LÄS MER

  4. 4. Peak Car in Sweden?

    Författare :Anne Bastian; Maria Börjesson; Margareta Friman; KTH; []
    Nyckelord :ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Transportvetenskap; Transport Science;

    Sammanfattning : It has long been well-known that economic variables such as GDP and fuel price as well as socio-demographic characteristics and spatial distribution are key factors in explaining car use trends. However, due to the recently observed plateau of total car travel in many high income countries, it has been argued that other factors, such as changes in preferences, attitudes and life-styles, have become more important drivers of car use. LÄS MER

  5. 5. Car Users' Switching to Public Transport for the Work Commute

    Författare :Lars Eriksson; Margareta Friman; Tommy Gärling; Maria Johansson; Karlstads universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Car-use Reduction; Work Commute; Public Transport; Experimental Simulation; Satisfaction with Travel; Psychology; Psykologi; Psykologi; Psychology;

    Sammanfattning : The general aim of the present thesis was to investigate the determinants of car users’ switching to public transport when driving to work. Since the quality of services is particularly low in medium-sized cities, making the car a much more attractive option, the studies focus on car-use in such cities. Four studies were conducted. LÄS MER