Sökning: "Consumer satisfaction"

Visar resultat 1 - 5 av 25 avhandlingar innehållade orden Consumer satisfaction.

1. 1. Effects of critical incidents on consumer satisfaction

   Författare :Margareta Friman; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

   Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. LÄS MER

3. 2. Satisfaction with public transport services

   Författare :Margareta Friman; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

   Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. LÄS MER

4. 3. Bundling for consumers? : Understanding complementarity and its effect on consumers' preferences and satisfaction

   Författare :Erika Knutsson; Agneta Marell; Helena Renström; Anders Gustafsson; Umeå universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Bundling; value; consumer decision making; complementarity; preferences; satisfaction; experiments; företagsekonomi; Business Studies;

   Sammanfattning : It is a common market practice to offer two products in a package, so called bundling. While much research investigate how companies can use bundling to increase sales and profit, less is known about how bundling can be beneficial for consumers. LÄS MER

5. 4. Food Packaging for Sustainable Development

   Författare :Helén Williams; Fredrik Wikström; Ole Jørgen Hanssen; Karlstads universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Packaging; sustainable development; service perspective; food losses; food waste; consumer interaction; life cycle assessment - LCA; consumer value; Miljö- och energisystem; Environmental and Energy Systems;

   Sammanfattning : Packaging has been on the environmental agenda for decades. It has been discussed and debated within the society mainly as an environmental problem. Production, distribution and consumption of food and drinks contribute significant to the environmental impact. However, consumers in the EU waste about 20% of the food they buy. LÄS MER

7. 5. Tools for Outcome-informed management of mental illness : Psychometric properties of instruments of the Swedish clinical multicenter Quality Star cohort

   Författare :Bo Ivarsson; Torsten Norlander; Lars Jacobsson; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Consumer satisfaction; Quality of Life; Perceived distress; Severe mental illness; Schizophrenia; Social function; Global Assessment of Functioning; MANSA; Gender; Brukartillfredsställelse; Livskvalitet; Upplevda besvär; Allvaligt psykisk störning; Schizofreni; Social funktion; Global skattning av psykosocial funktion; MANSA; Gender; Psychology with an emphasis on medical psychology; Psykologi inr. medicinsk psykologi;

   Sammanfattning : The purpose of this thesis was to investigate the psychometric properties of three global user subjective measures of the ”The Quality Star” clinical review model: Consumer Satisfaction Scale, Global Quality of Life scale, and Perceived Global Distress scale. The mental health implementation context of this review model emphasizes the client as an agent of change, taking part in shared decision making in an empowered role as collaborative partner to the professional clinicians. LÄS MER