Sökning: "critical incidents"

Visar resultat 1 - 5 av 59 avhandlingar innehållade orden critical incidents.

  1. 1. Effects of Critical Incidents on Consumer Satisfaction

    Författare :Margareta Friman; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Perceived service quality; Psykologi; Psychology;

    Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. LÄS MER

  2. 2. Overall Accessibility of Public Transport for Older Adults

    Författare :Catherine Sundling; Mats E. Nilsson; Birgitta Berglund; Leslie R. Pendrill; Ragne Emardson; Bo Edvardsson; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; older persons; critical incidents; critical reactions; travel behavior; accessibility; functional limitation; functional ability; barrier; facilitator; public transport; railway travel; Psychology; psykologi;

    Sammanfattning : This thesis is based on four studies that explore accessibility for older adults during whole trips by public transport. The overall goal was to gain knowledge of the interrelationships among key variables and to develop a conceptual model of the overall accessibility of public transport. LÄS MER

  3. 3. The Collaborative Challenge of Product Development : Exploring Sustainable Work Systems Through Critical Incidents in R&D Alliances

    Författare :Lars Uppvall; Matti Kaulio; Pär Åhlström; KTH; []
    Nyckelord :ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; R D Alliances; product development; sustainable work systems; critical incident technique; operational work; Industrial engineering and economy; Industriell teknik och ekonomi;

    Sammanfattning : The aim of this thesis is to empirically study challenges and opportunities in the operational work in contract-based R&D alliances in order to increase the understanding of this type of work system and explore how these work systems could be sustainable. Based on the concept of sustainable work systems, this thesis addresses issues of how work in R&D alliance should support both the competitiveness of the firm as well as regeneration of human resources. LÄS MER

  4. 4. Understanding and prioritizing crash contributing factors

    Författare :Emma Tivesten; Chalmers University of Technology; []
    Nyckelord :NATURVETENSKAP; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; NATURAL SCIENCES; ENGINEERING AND TECHNOLOGY; ENGINEERING AND TECHNOLOGY; car safety development; incidents; accident; insurance; mail survey; narrative; driving exposure; nonresponse; Naturalistic driving; crash;

    Sammanfattning : Real world data on driver behavior in normal driving and critical situations are essential for car safety development. Data collection and analysis methods that provide insight into the prevalence of crash contributing factors (e.g. LÄS MER

  5. 5. Exploring firefighters' health and wellbeing

    Författare :Ann Jacobsson; Backteman-Erlanson Susann; Christine Brulin; Annika Egan Sjölander; Eric Carlström; Umeå universitet; []
    Nyckelord :MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Firefighters; health; well-being; burnout; psychosocial work environment; coping strategies; critical incidents; experiences; discourse analysis; focus groups; focus group discussion; caring sciences in social sciences; omvårdnadsforskning med samhällsvetenskaplig inriktning;

    Sammanfattning : Background: This thesis supports the assumption that firefighters’ health and mental well-being is important, in order to cope with the stress that the profession implies. As health is an essential part of everyday life, it seems substantially to understand how an almost exclusively male workforce of firefighters construct their discourse in relation to health and well-being. LÄS MER