Sökning: "Perceived service quality"

Visar resultat 1 - 5 av 105 avhandlingar innehållade orden Perceived service quality.

1. 1. Customer-Perceived Service-Quality and Technology-Based Self-Service

   Författare :Johan Anselmsson; Företagsekonomiska institutionen; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

   Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER

3. 2. Perceived Accessibility : Capturing the Traveller Perspective

   Författare :Katrin Lättman; Margareta Friman; Lars E Olsson; Annika Nordlund; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; perceived accessibility; accessibility scale; transport planning; public transport; social inclusion; social exclusion; Psykologi; Psychology;

   Sammanfattning : The main purpose of this thesis is introducing and proposing perceived accessibility as an important and so far overseen complement to conventional, objective accessibility in sustainable transport. Perceived accessibility is defined as the possibilities and ease of engaging in preferred activities using different transport modes. LÄS MER

4. 3. Understanding Solution Quality

   Författare :Elisabeth Johansson; Lars Witell; Mattias Elg; Henrik Ekrisson; Linköpings universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Solution quality; solutions; quality dimensions; servitization; customer involvement;

   Sammanfattning : The integration of services and products into solutions can open up new business opportunities for firms. This thesis concerns how firms can provide solutions that are perceived as high quality. Solutions are often provided over several years, which implies a changed customer relationship compared to product provisions. LÄS MER

5. 4. Knowledge for Improving Healthcare Service Quality : Combining Three Perspectives

   Författare :Jonas Boström; Johan Lilja; Ingela Bäckström; Helene Hillborg; Andreas Hellström; Mittuniversitetet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; quality; healthcare; knowledge; design thinking; improvement; professions;

   Sammanfattning : The Swedish public sector in general, and healthcare specifically, is struggling with large deficits: 19 of 21 regions have large negative results in 2019. The demands made by the citizens and their elected politicians that healthcare should offer effective, accessible, good and equal care are difficult to meet. LÄS MER

7. 5. Kvalitet i livslånga tjänsterelationer : Svenska kyrkan ur tjänsteteroretiskt och religionssociologiskt perspektiv

   Författare :Per Pettersson; Karlstads universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; Church of Sweden; critical incident; customer; individualism; lifelong; lifetime perspective; logic; paradigm; producer; quality; relationship; religion; secularisation; service; service society; social mechanism; values; Religious Studies and Theology; Religionsvetenskap;

   Sammanfattning : The aim of this thesis is to clarify the social mechanisms that affect peoples relationships with the Church of Sweden. Interest is primarily focused on the majority of the Swedish population who belong to the Church of Sweden, but who rarely make use of its services. This aim is accomplished in two ways. LÄS MER