Sökning: "Customers"

Visar resultat 11 - 15 av 867 avhandlingar innehållade ordet Customers.

1. 11. Samtal i butik : Språklig interaktion melllan biträden och kunder

   Författare :Ingela Tykesson-Bergman; Hans Strand; Olle Josephson; Viveka Adelswärd; Stockholms universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; service encounter; activity type; pragmeme; politeness; conversational contract; conversation analysis; interactional routine; small talk; shop assistant; talk at work; Swedish; Scandinavian languages; Nordiska språk;

   Sammanfattning : The subject of this study is language use in a special type of social activity: the exchange of goods, services and information in a commercial setting. The main aim is to gain an understanding of the work that shop assistants perform using language. In the analysis, the focus is on verbal routine work. LÄS MER

3. 12. The Importance of Customers in Mergers and Acquisitions

   Författare :Christina Öberg; Staffan Brege; Maria Huge Brodin; Helén Andersson; Susanne Sweet; Linköpings universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Merger; Acquisition; Customer; Customer Relationship; Motive; Integration; Impact; Business studies; Företagsekonomi;

   Sammanfattning : The aim of the thesis is to identify categories and patterns of how customers impact and are impacted by an M&A. In M&A (merger and acquisition) research the focus is traditionally on the M&A parties alone, and while customers are important elements of the motives behind M&As, they are rarely seen as actors affecting and being affected by an M&A. LÄS MER

4. 13. Knowledge integration with customers in collaborative product development project

   Författare :Mohammad H. Eslami; Nicolette Lakemond; Christian Berggren; Lars Bengtsson; Linköpings universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Product development; knowledge integration; customer collaboration; technical capability; locus of initiative; internal integration; business and economic; product development; innovation management; business administration;

   Sammanfattning : Driven by rapid technological developments, greater customer expectations, and increased product complexity,product development processes increasingly rely on the integration of dispersed specialist knowledge.Consequently, many industrial firms are changing the way they approach product development. LÄS MER

5. 14. Understanding Customers in AI-empowered Financial Advisory Systems and Services : An interdisciplinary study of Robo-advisors

   Författare :Hui Zhu; Inga-Lill Söderberg; Eva-Lotta Sallnäs; Jakob Tholander; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Företagsekonomi; Business Studies;

   Sammanfattning : AI-empowered financial advisory services, also known as robo-advisors, present both innovations and challenges as they replace human financial advisors, reshape customer service, and attract customers with different characteristics than their predecessors. Therefore, it is more important than ever for financial service providers to understand customers’ perception and experience of using robo-advisors on the service front line. LÄS MER

7. 15. Customer-to-customer roles and impacts in service encounters

   Författare :Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

   Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER