Sökning: "group service encounters"
Visar resultat 1 - 5 av 12 avhandlingar innehållade orden group service encounters.
1. Customer-to-customer roles and impacts in service encounters
Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER
2. Exploring customer needs from a digital healthcare service
Sammanfattning : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. LÄS MER
3. Clinical reasoning among emergency medical service clinicians : An iterative and fragmented process involving the collaborative effort(s) of many
Sammanfattning : Aim: The overall aim of the thesis was to generate knowledge and understanding of clinical reasoning in the context of EMS from the perspective of EMS clinicians.Method: Three different methodologies were employed to describe various aspects of clinical reasoning. LÄS MER
4. Cross-Cultural encounters through interpreter-Experiences of patients, interpreters and healthcare
Sammanfattning : Background: A mutual understanding between patients and providers has a significant impact on the outcome of healthcare consultations. If the patient and the professional do not share the same mother tongue an interpreter is usually necessary and the contact is facilitated. LÄS MER
5. Student experience of vocational becoming in upper secondary vocational education and training. Navigating by feedback
Sammanfattning : This doctoral thesis explores student experience of vocational becoming, particularly the navigational role of feedback in the process for Swedish upper secondary vocational students. Vocational becoming is explored as conflating the development of vocational knowing and formation of a vocational identity. LÄS MER