Sökning: "customer cohort climates"
Hittade 1 avhandling innehållade orden customer cohort climates.
1. Customer-to-customer roles and impacts in service encounters
Detta är en avhandling från Stockholm, Sweden : KTH Royal Institute of TechnologySammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER
Resultatsidor:
1
