Sökning: "customer cohort climates"

Hittade 1 avhandling innehållade orden customer cohort climates.

  1. 1. Customer-to-customer roles and impacts in service encounters

    Detta är en avhandling från Stockholm, Sweden : KTH Royal Institute of Technology

    Författare :Linda Lee; KTH.; [2016]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER