Sökning: "services"

Visar resultat 21 - 25 av 3398 avhandlingar innehållade ordet services.

  1. 21. Self Services and Disservices : Improving Avatars with Co-Design

    Författare :Håkan Alm; Högskolan i Borås; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Co-Design; Avatar; e-Services; Self Service Technologies; Informatik;

    Sammanfattning : Corporations and government agencies that use Avatars claim there are substantial benefits for using them in their respective organizations; including 24/7 service availability, quick answers without a phone queue, and improved consistency in the responses provided. “There are also potential cost savings by having an Avatar answering questions compared to using personnel” (Lind and Salomonson, 2006). LÄS MER

  3. 22. Management Control in Services. A Contingency Study of Responsibility Accounting in Highly Interactive Services

    Författare :Sven Modell; Företagsekonomiska institutionen; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; organizational technology; responsibility accounting; services; management control; contingency theory; agency theory; Management of enterprises; Företagsledning; management;

    Sammanfattning : This report examines the use of management control in services, with particular reference to the role of formal control systems in attributing and devolving responsibility within organizations. The study draws extensively on the service as well as the management control literature and advances an analytical framework based on a process-oriented approach to responsibility accounting. LÄS MER

  4. 23. Improvements for value creation in public services

    Författare :Daniel Gyllenhammar; Chalmers tekniska högskola; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value co-creation; public services; customer focus; welfare services; service ecosystems; public service logic; Improvements; change processes;

    Sammanfattning : The demands on public services are constantly increasing and the public sector has, over the years, been subject to several management approaches trying to improve it. These new approaches have been criticized lately for an overly emphasis on market forces, specialization, and an intra-organizational focus, resulting in fragmented services and a poor system understanding for both citizens and employees of public organizations. LÄS MER

  5. 24. Some Aspects of Mobile Map Services

    Författare :Hanna Stigmar; Fastighetsvetenskap; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; amount of information; information services; cartography; map; mobile map services; usability;

    Sammanfattning : The technology of today, with the use of computers and the Internet, has enabled new types of map usage. Screen maps provide possibilities that could never be offered by standard paper maps, and allow maps to be integrated into information services. LÄS MER

  7. 25. Dissatisfaction with Services : The Impact of Satisfaction with Service Recovery on Corporate Image and Future Repurchase Intention

    Författare :Tor Wallin Andreassen; Ronald T Rust; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : .... LÄS MER