Sökning: "e-Services"
Visar resultat 1 - 5 av 23 avhandlingar innehållade ordet e-Services.
1. E-services for and by citizens : towards e-participation and social systems design for development of local public e-services
Sammanfattning : .... LÄS MER
2. Local Values and e-Government - Continuity and Change in Public Administration : Implementing Public e-Services in Two Swedish Municipalities
Sammanfattning : E-government, the use of information and communication technology in public administration, is often presented as a multifaceted reform with powerful transforming potential. E-government currently embodies both hopes of more efficient public administration and fears that an overemphasis on efficiency will neglect the democratic values of public administration. LÄS MER
3. Problems in public e-service development
Sammanfattning : This thesis focuses on the general problem of integration and co-operation between business and IT organisations, and on the specific problem of co-ordinating the development process across stovepiped departments that do not collaborate cross-functionally. The purpose is to increase knowledge and understanding about public organisations’ difficulties in meeting their customers’ and the organisation’s needs for electronic services. LÄS MER
4. Self Services and Disservices : Improving Avatars with Co-Design
Sammanfattning : Corporations and government agencies that use Avatars claim there are substantial benefits for using them in their respective organizations; including 24/7 service availability, quick answers without a phone queue, and improved consistency in the responses provided. “There are also potential cost savings by having an Avatar answering questions compared to using personnel” (Lind and Salomonson, 2006). LÄS MER
5. How can I help you? : The delivery of e-government services by means of a digital assistant
Sammanfattning : This thesis focuses on the delivery of government services to citizens with a particula r emphasis on enabling those who are at risk of exclusion from the digital society to gain access to it. Following in this direction, one of the frequently addressed issues concerning the accessibility of e-services and information in government websites is found to be the users’ unawareness concerning the location of the desired information or service. LÄS MER