Sökning: "customer"

Visar resultat 26 - 30 av 868 avhandlingar innehållade ordet customer.

  1. 26. Community-based customer involvement for improving packaged software development

    Författare :Helena Holmström; Göteborgs universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Packaged software development; software improvement; virtual communities; customer involvement; community knowledge; community-based customer involvement;

    Sammanfattning : Noting the widespread use of virtual communities for interacting with customers, this thesis explores the role of virtual communities for involving distributed customers in packaged software development (psd) and the opportunities and challenges that are associated with this. While the idea of involving customers in software development is not new, it is yet to gain momentum in psd. LÄS MER

  3. 27. Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization

    Författare :Andrea Birch-Jensen; Chalmers tekniska högskola; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; capabilities; servitization; customer satisfaction; service improvements; customer feedback; digitalization;

    Sammanfattning : As digitalization and servitization are transforming the customer offering, and as customers’ wishes and needs are growing increasingly complex, the processes related to understanding how customers perceive the offering need to adapt accordingly. Thus, the customer feedback channels and content are impacted, creating challenges and opportunities for firms in both service and manufacturing industries. LÄS MER

  4. 28. Service management in housing refurbishment : satisfying the ultimate customer

    Författare :Mats G. Holm; KTH; []
    Nyckelord :;

    Sammanfattning : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. LÄS MER

  5. 29. Packaging and Customer Value : A Service Perspective

    Författare :Martin Löfgren; Anders Gustafsson; Håkan Wiklund; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Already in the mid-seventies it was concluded that there are very few, if any, ‘pure’ goods or services. Nevertheless, over 20 years later, most publications on services focus on how service characteristics differ from goods. LÄS MER

  7. 30. Service in the Airlines : Customer or Competition Oriented?

    Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER