Sökning: "customer feedback"

Visar resultat 1 - 5 av 29 avhandlingar innehållade orden customer feedback.

1. 1. The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery

   Författare :Andrea Birch-Jensen; Chalmers tekniska högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; quality improvements; digitalization; small data; customer feedback; customer focus; service improvements; manufacturing; quality management;

   Sammanfattning : Understanding customer needs is fundamental for being able to deliver high quality products and services, and, as a result, maintain and improve customer satisfaction. Achieving this has become a challenge, as rapid technological developments, market saturation, and increasingly skilled competition from low-cost economies have led to progressively more complex customer needs. LÄS MER

3. 2. Energy Services in Sweden - Customer Relations towards Increased Sustainability

   Författare :Kerstin Sernhed; Energihushållning; []
   Nyckelord :demand-side management; district heating; electricity; Customer relations; district-heating marketing strategies; load management; feedback;

   Sammanfattning : Energy use and supply are evident issues to consider for a sustainable development, where the economic, social and environmental aspects are all important. In large grid-bound systems, the supply of energy is usually a rather invisible activity and the contacts between household custo-mers and utilities are sometimes only repre-sented through the energy bill. LÄS MER

4. 3. Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization

   Författare :Andrea Birch-Jensen; Chalmers tekniska högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; capabilities; servitization; customer satisfaction; service improvements; customer feedback; digitalization;

   Sammanfattning : As digitalization and servitization are transforming the customer offering, and as customers’ wishes and needs are growing increasingly complex, the processes related to understanding how customers perceive the offering need to adapt accordingly. Thus, the customer feedback channels and content are impacted, creating challenges and opportunities for firms in both service and manufacturing industries. LÄS MER

5. 4. Improving Design for Remanufacturing Though Feedback from Remanufacturing to Design

   Författare :Louise Lindkvist Haziri; Erik Sundin; Tomohiko Sakao; Mats Björkman; Sophie Hallstedt; Linköpings universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Circular Economy; Remanufacturing; Design for remanufacturing; Feedback;

   Sammanfattning : The high demand for products in our society makes manufacturing, and the treatment of products throughout the product life cycle, crucial as it adds to the total environmental impact of a product. Initiatives such as the circular economy promote economic growth while not increasing environmental impacts. LÄS MER

7. 5. Developing the right features : the role and impact of customer and product data in software product development

   Författare :Aleksander Fabijan; Kurt Schneider; Malmö högskola; []
   Nyckelord :customer feedback; data-driven development; feature value; feature differentiation;

   Sammanfattning : Software product development companies are increasingly striving to become data-driven. The access to customer feedback and product data has been, with products increasingly becoming connected to the Internet, demonetized. LÄS MER