Sökning: "Henrik Malver"

Hittade 1 avhandling innehållade orden Henrik Malver.

1. 1. Service in the Airlines : Customer or Competition Oriented?

   Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

   Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER