Sökning: "call centers"

Visar resultat 1 - 5 av 17 avhandlingar innehållade orden call centers.

  1. 1. Cluster Dynamics and Industrial Policy in Peripheral Regions : a study of cluster formation as a local development process

    Författare :Cali Nuur; Staffan Laestadius; David Jacobson; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Peripheral regions; Industrial policy; regional development policy; cluster dynamics; call centress; Sweden; Hälsingland; Landsortsregioner; Industriell politik; Regional utvecklingspolitik; Klusterdynamik; Call centers; Sverige; Hälsingland; Industrial organisation; administration and economics; Industriell organisation; administration och ekonomi;

    Sammanfattning : The rapid growth of the global economy in the last two decades has created a new economic reality in many municipalities in peripheral regions of Sweden. Having earlier relied on traditional industry as the source of employment, today municipalities in peripheral regions are struggling to survive in a completely changed economic landscape, with new conditions for development. LÄS MER

  3. 2. Women's call for caring care : perspectives of Chinese women with gestational diabetes mellitus about beliefs, self-care behavior, quality of care and lived experience

    Författare :Li Ge; Mikael Rask; Kerstin Wikby; Janeth Jeksell; Jimmie Kristensson; Elizabeth Svalenius; Marie Oscarsson; Linnéuniversitetet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Gestational diabetes; Beliefs; Behavior; Care; Lived experience; China; Vårdvetenskap; Caring Science;

    Sammanfattning : The overall aim of the thesis was to explore the perspectives of Chinese women with gestational diabetes mellitus (GDM) focused on their beliefs about health and illness and self-care behavior, the quality of care in China, and their lived experience.                      All the studies were conducted with qualitative methodology using individual interviews. LÄS MER

  4. 3. We Call upon the Author : Contemporary Biofiction and Fyodor Dostoevsky

    Författare :Henrik Christensen; Elisabeth Wåghäll Nivre; Jørgen Bruhn; Susanna Witt; Frederick White; Stockholms universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; HUMANIORA; HUMANITIES; HUMANIORA; HUMANITIES; HUMANIORA; HUMANITIES; Biofiction; contemporary biofiction; Fyodor Dostoevsky; biopic; biographical novel; intermediality; transmediality; Zarkhi; Tsypkin; Coetzee; Vapnyar; Khotinenko; différance; ideology; gender; post-colonialism; hyperreality; phenomenology; ethics; slaviska språk; Slavic Languages;

    Sammanfattning : This thesis studies fictional representations of Fyodor Dostoevsky in contemporary biofiction. The aim of the study is to present an intermedial theoretical framework for biofiction, a genre defined as fictional biographical and often metafictional narratives in which a biographical subject serves as the focal point for the story or plays a role integral to the narrative. LÄS MER

  5. 4. Stochastic Modeling and Management of an Emergency Call Center : A Case Study at the Swedish Emergency CallCenter Provider, SOS Alarm Sverige AB

    Författare :Klas Gustavsson; Leif Olsson; Panagiotis Papapetrou; Mittuniversitetet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Call Center Management; Burst Modeling; Stochastic Resources; Skills-Based Routing; Discrete-Event-Simulation;

    Sammanfattning : A key task of managing an inbound call center is in estimating its performance and consequently plan its capacity, which can be considered a complex task since several system variables are stochastic. These issues are highly crucial for certain time-sensitive services, such as emergency call services. LÄS MER

  7. 5. Work and Technology Use in Centers of Coordination : Reflections on the relationship between situated practice and artifact design

    Författare :Maria Normark; Kerstin Severinsson Eklundh; Susanne Bødker; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES; Sociology; Sociologi; Computer and systems science; Data- och systemvetenskap;

    Sammanfattning : The research problem explored in this thesis is how technology and work practice are related in coordinative situations (collocated and over distance). Further, the problem of how this kind of research results can be transformed and used in the development of new technology is discussed. LÄS MER