Sökning: "human service"

Visar resultat 11 - 15 av 447 avhandlingar innehållade orden human service.

  1. 11. Self-Service Recovery : Towards a Framework for Studying Service Recovery in a Self-Service Technology Context from a Management and IT Perspective

    Författare :Niklas Johansson; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Information Systems; Informatik;

    Sammanfattning : The infusion of information technology (IT) into the service industry has been apparent in many respects. Positive aspects, such as greater flexibility, shorter lead-times and the improved use of resources, belong to the advantages gained by infusing IT into services. However, there are some negative aspects as well. LÄS MER

  3. 12. To Own the Phone : Spatial Diffusion, Ownership and Regulation of Telephone Service in Argentina, 1878-1990

    Författare :Andrés Pedro Lesko; Institutionen för kulturgeografi och ekonomisk geografi; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Social geography; supply and demand; development; monopoly; competition; Argentina; spatial diffusion; telecommunications; telephone service; Socialgeografi;

    Sammanfattning : Telephone service in Argentina has since its beginning been characterized as one of the most developed in South America. Regarding its development, two distinct periods can be identified. An initial period of private ownership extended from 1878 to 1946. LÄS MER

  4. 13. Designing for Resilience : Navigating Change in Service Systems

    Författare :Vanessa Rodrigues; Stefan Holmlid; Gaby Odekerken-Schröder; Bo Westerlund; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; HUMANIORA; HUMANITIES; service design; service systems; resilience; value creation; systemic design;

    Sammanfattning : Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. LÄS MER

  5. 14. End-user activity-based service design in the built environment context : Exploring everyday life in KTH Live-in-Lab

    Författare :Elena Malakhatka; Per Lundqvist; Marco Molinari; Shaun West; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; service design; human activity system; building system; service system; actors network analysis; living lab; sustainable building; Energy Technology; Energiteknik; Building Service and Energy Systems; Installations- och energisystem;

    Sammanfattning : The main goal of this thesis is to communicate the motivation, process, and result of the research project dedicated to exploring the topic of Service Design, based on end-user activities analysis in the built environment context. We have elected to use a KTH Live-in-Lab as a testbed in relation to the chosen living lab network of actors and stakeholders. LÄS MER

  7. 15. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter

    Författare :Charlotte Arkenback; Göteborgs universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digitalisation; workplace learning; interactive service work; emotional labour; service encounter; retail salesperson; theory of practice architectures; connected service encounter;

    Sammanfattning : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. LÄS MER