Sökning: "interactive service work"
Visar resultat 1 - 5 av 21 avhandlingar innehållade orden interactive service work.
1. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter
Sammanfattning : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. LÄS MER
2. Forskarstött förändringsarbete i själva verket : Att förbättra arbetssituationen för 15 000 brevbärare
Sammanfattning : Denna avhandling belyser forskarstött förändringsarbete, inom ”Servicenätet Posten”, den division inom Posten Sverige AB som ansvarar för postdistribution till kunderna. Förändringsarbetet har handlat om att förbättra arbetssituationen för 15 000 brevbärare. LÄS MER
3. Collaboration in Health and Social Care : Service User Participation and Teamwork in Interprofessional Clinical Microsystems
Sammanfattning : This thesis addresses the relationship between citizens and the welfare state with a focus on the collaboration between service users and professionals in Swedish health and social care services. The overall aim of the thesis was to explore how professionals and service users experience collaboration in health and social care. LÄS MER
Sammanfattning : Several studies have demonstrated that substantial learning gains are possible when teachers use formative assessment in their classroom practice. At the heart of most definitions of formative assessment lies the idea of collecting evidence of students’ thinking and learning, and based on this information modifying teaching to better meet students’ needs. LÄS MER
Sammanfattning : Interaction between people can be seen as a distinctive feature of 'post-industrial society'. In this study I investigate some of the conditions for this encounter in private service work in Sweden. I start by discussing some important concepts: service, service encounter and emotional labour. LÄS MER