Sökning: "interactive service work"

Visar resultat 1 - 5 av 21 avhandlingar innehållade orden interactive service work.

  1. 1. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter

    Författare :Charlotte Arkenback; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digitalisation; workplace learning; interactive service work; emotional labour; service encounter; retail salesperson; theory of practice architectures; connected service encounter;

    Sammanfattning : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. LÄS MER

  2. 2. Forskarstött förändringsarbete i själva verket : Att förbättra arbetssituationen för 15 000 brevbärare

    Författare :Anette Karltun Erlandsson; Jörgen Eklund; Gunnela Westlander; Kristina Håkansson; Linköpings universitet; []
    Nyckelord :ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Interactive research; action research; work for change; participation; learning; intervention; ergonomics; man-technology-organization; interdisciplinary research; sociotechnical systems; human factors; systems perspective; Interaktiv forskning; aktionsforskning; socioteknik; human factors; systemperspektiv; förändringsarbete; participation; delaktighet; lärande; intervention; ergonomi; människa-teknik-organisation; tvärvetenskaplig forskning; Work sciences and ergonomics; Arbetsvetenskap och ergonomi;

    Sammanfattning : Denna avhandling belyser forskarstött förändringsarbete, inom ”Servicenätet Posten”, den division inom Posten Sverige AB som ansvarar för postdistribution till kunderna. Förändringsarbetet har handlat om att förbättra arbetssituationen för 15 000 brevbärare. LÄS MER

  3. 3. Collaboration in Health and Social Care : Service User Participation and Teamwork in Interprofessional Clinical Microsystems

    Författare :Susanne Kvarnström; Elisabet Cedersund; Berith Hedberg; Boel Andersson-Gäre; Pirjo Nikander; Jönköping University; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; consumer participation; collaboration; empowerment; microsystem; interprofessional; teamwork; service user participation; social citizenship.; Social work; Socialt arbete;

    Sammanfattning : This thesis addresses the relationship between citizens and the welfare state with a focus on the collaboration between service users and professionals in Swedish health and social care services. The overall aim of the thesis was to explore how professionals and service users experience collaboration in health and social care. LÄS MER

  4. 4. Formative assessment : teacher knowledge and skills to make it happen

    Författare :Charlotta Vingsle; Torulf Palm; Tomas Bergqvist; Umeå universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; formative assessment; teacher knowledge; mathematics; interactive dialouges; compulsory school; didactics of mathematics; matematikdidaktik;

    Sammanfattning : Several studies have demonstrated that substantial learning gains are possible when teachers use formative assessment in their classroom practice. At the heart of most definitions of formative assessment lies the idea of collecting evidence of students’ thinking and learning, and based on this information modifying teaching to better meet students’ needs. LÄS MER

  5. 5. Säljande samspel : en sociologisk studie av privat servicearbete

    Författare :Kristina Abiala; Lennart G. Svensson; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; interactive service work; service encounter; emotional labor; feeling rules; display rules; deep acting; surface acting; organisational frames; routinization; Sociology; Sociologi; Sociology; sociologi;

    Sammanfattning : Interaction between people can be seen as a distinctive feature of 'post-industrial society'. In this study I investigate some of the conditions for this encounter in private service work in Sweden. I start by discussing some important concepts: service, service encounter and emotional labour. LÄS MER