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1. 1. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter

   Författare :Charlotte Arkenback; Göteborgs universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digitalisation; workplace learning; interactive service work; emotional labour; service encounter; retail salesperson; theory of practice architectures; connected service encounter;

   Sammanfattning : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. LÄS MER