Sökning: "consumer psychology"

Visar resultat 1 - 5 av 27 avhandlingar innehållade orden consumer psychology.

  1. 1. Effects of critical incidents on consumer satisfaction

    Författare :Margareta Friman; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

    Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. LÄS MER

  3. 2. A Needs-Based Approach towards Fostering Long-term Engagement with Energy Feedback among Local Residents

    Författare :Aram Mäkivierikko; Fredrik Gröndahl; Olga Kordas; Hossein Shahrokni; Paula M. Bögel; Cristian M Bogdan; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES; Energy feedback; Consumer engagement; Energy behaviour; Social networks; Smart grids; Design principles; Energiåterkoppling; konsumentengagemang; Energibeteende; Sociala nätverk; Smarta elnät; Designprinciper; Industrial Ecology; Industriell ekologi;

    Sammanfattning : In order to reach the current climate goals, energy consumption needs to decrease in all sectors, including households, which produce 20% of the European emissions. However, it is difficult to increase residents’ engagement in their household electricity consumption as it is an ‘invisible’ form of energy, the monetary incentives are often too small and environmental incentives are not very effective. LÄS MER

  4. 3. Sustaining Sustainable Behaviours of Citizens by Creating Value in Their Everyday Life

    Författare :Aram Mäkivierikko; Fredrik Gröndahl; Olga Kordas; Hossein Shahrokni; Giulio Jacucci; KTH; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES; Energy feedback; Waste feedback; Consumer engagement; Energy behaviour; Peak-load reduction; Behavioural demand response; Waste sorting behaviour; Automated waste collection system; Social networks; Smart grids; Energy communities; Design principles for feedback; Energiåterkoppling; Återkoppling på avfall; Konsumentengagemang; Energibeteende; Minskning av topplast; Beteendebaserad demand response; Sopsorteringsbeteende; Sopsug; Sociala nätverk; Smarta elnät; Energigemenskaper; Designprinciper för återkoppling; Industriell ekologi; Industrial Ecology;

    Sammanfattning : Over 60% of global greenhouse gas emissions derive from household consumption patterns. To reach the 1.5-degree target set in the Paris Agreement, new interventions to influence household behaviours are needed. This thesis examined two areas, household electricity consumption and waste sorting, where behaviour plays a large role. LÄS MER

  5. 4. A Shaken Self on Shopping : Consumer Threats and Compensatory Consumption

    Författare :Tobias Otterbring; Per Kristensson; Michael Dahlén; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; threat-compensation effects; compensatory consumption; belief-behavior inconsistencies; Psykologi; Psychology;

    Sammanfattning : In a series of experiments, with a total sample of over 2,400 participants, this thesis investigates how various threats that customers may encounter influence the customers’ subsequent purchase and choice behaviors. Furthermore, this thesis examines whether individuals’ predicted behaviors in certain consumer contexts are congruent with customers’ actual behaviors in these very contexts. LÄS MER

  7. 5. Looking good : a study of gendered body ideals among young people

    Författare :Carita Bengs; Umeå universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; body ideals; young people; gender; consumer culture; ideal images; advertising; mass; Kroppskultur; Kroppsuppfattning; Ungdomar;

    Sammanfattning : The main objective of this thesis is to study how social and cultural norms regarding body and appearance are perceived and interpreted by young people. This is done by studying both how these perceptions affect young people and how the body is controlled and altered through practices such as dieting, exercise, plastic surgery and the use of steroids. LÄS MER