Sökning: "Exploring service"

Visar resultat 1 - 5 av 138 avhandlingar innehållade orden Exploring service.

1. 1. End-user activity-based service design in the built environment context : Exploring everyday life in KTH Live-in-Lab

   Författare :Elena Malakhatka; Per Lundqvist; Marco Molinari; Shaun West; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; service design; human activity system; building system; service system; actors network analysis; living lab; sustainable building; Energy Technology; Energiteknik; Building Service and Energy Systems; Installations- och energisystem;

   Sammanfattning : The main goal of this thesis is to communicate the motivation, process, and result of the research project dedicated to exploring the topic of Service Design, based on end-user activities analysis in the built environment context. We have elected to use a KTH Live-in-Lab as a testbed in relation to the chosen living lab network of actors and stakeholders. LÄS MER

3. 2. Towards Digital Product-Service Platforms in Manufacturing Firms : Exploring Organizational and Managerial Aspects

   Författare :Johan Simonsson; Mats Magnusson; Gunilla Sandström; Anders Johansson; Anna Öhrwall Rönnbäck; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Keywords: Servitization; product-service system; digitalization; digital transformation; platform;

   Sammanfattning : This thesis is positioned at the intersection of product and service development and enabling digital technologies in the context of incumbent manufacturing firms. When these concepts are blended together into digital product-service systems, value growth and business model innovation may be achieved. LÄS MER

4. 3. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter

   Författare :Charlotte Arkenback; Göteborgs universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digitalisation; workplace learning; interactive service work; emotional labour; service encounter; retail salesperson; theory of practice architectures; connected service encounter;

   Sammanfattning : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. LÄS MER

5. 4. Design of Product-Service Systems in SMEs : Exploring challenges and the influence of firm characteristics

   Författare :Jennie Åkesson; Glenn Johansson; Koteshwar Chirumalla; Angelina Sundström; Matilda Watz; Mälardalens universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Product-Service Systems; Small and medium-sized enterprises; Servitization; challenges; SME characteristics; manufacturing companies; circular economy; Innovation and Design; innovation och design;

   Sammanfattning : The manufacturing industry is essential in the transition towards a Circular Economy and a more sustainable society. One way manufacturing companies can become more sustainable and contribute to a resource-efficient society is by offering Product-Service Systems (PSS). LÄS MER

7. 5. Integrated Solutions in the Capital Goods Sector : Exploring innovation, service and network perspectives

   Författare :Charlotta Windahl; Christian Berggren; Nicolette Lakemond Ebbers; Andrew Davies; Linköpings universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Integrated solutions; Innovation; Capital goods; Industrial engineering and economy; Industriell teknik och ekonomi;

   Sammanfattning : With varying degrees of success, a number of firms in the capital goods sector are experimenting with different ‘integrated solutions’ initiatives. Integrated solutions include product innovations which enable increased process control that allows the optimisation of the customers’ processes, as well as business innovations which change the firms’ business models and customer approach. LÄS MER