Sökning: "Customer orientation"

Visar resultat 31 - 35 av 61 avhandlingar innehållade orden Customer orientation.

  1. 31. Organisational value of participating in quality award processes

    Författare :Henrik Eriksson; Luleå tekniska universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Kvalitetsteknik; Quality Technology and Management;

    Sammanfattning : Total Quality Management (TQM) is sometimes considered to be a continuously evolving management system consisting of values, methodologies and tools, the aim of which is to increase external and internal customer satisfaction with a reduced amount of resources. Whether TQM improves the performance of and strengthens values within organisations has been discussed for several years. LÄS MER

  3. 32. A study of affective relationship commitment and the psychological contract

    Författare :Mikael Lövblad; Sveriges lantbruksuniversitet; Sveriges lantbruksuniversitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Sammanfattning : Commitment is widely recognized as a crucial component for reaching long term, profitable relationships between firms. This study focuses on one specific dimension of the commitment construct, that of affective relationship commitment, since previous literature has indicated its centrality in achieving positive relationship outcomes. LÄS MER

  4. 33. Store loyalty? : an empirical study of grocery shopping

    Författare :Anne Mägi; Handelshögskolan i Stockholm; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Sammanfattning : The issue of customer loyalty is a main concern for grocery retailers. Retailers need to know how loyal customers are to their grocery stores; if some customers are more loyal than others; and, why that would be so. LÄS MER

  5. 34. Exploring Proactive Market Strategies : Managing the Market to Create Value

    Författare :Harald Brege; Daniel Kindström; Johan Holtström; David Sörhammar; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Sammanfattning : How can firms become more successful and achieve higher business performance? How can they manage more complex and dynamic markets and maintain a high competitiveness? The answer is: through a more proactive approach to managing the market and creating customer value. This thesis explores proactive market strategies, which are firm’s proactive strategies for creating, communicating, and delivering superior value to their customers, thereby achieving superior business performance. LÄS MER

  7. 35. Konst och marknad : en studie av resursanskaffningens inverkan på konstnärlig produktion

    Författare :Rickard Wahlberg; Luleå tekniska universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

    Sammanfattning : The aim of this thesis is to assess the influences of the procurement of resources within artistic production. The thesis consists of two studies. Study I has dealt with the programme planning for a Swedish theatre. LÄS MER