Sökning: "Customer orientation"
Visar resultat 21 - 25 av 61 avhandlingar innehållade orden Customer orientation.
21. Understanding Solution Quality
Sammanfattning : The integration of services and products into solutions can open up new business opportunities for firms. This thesis concerns how firms can provide solutions that are perceived as high quality. Solutions are often provided over several years, which implies a changed customer relationship compared to product provisions. LÄS MER
22. Learning from members : tools for strategic positioning and service innovation in trade unions
Sammanfattning : The formal governance structure is more complex in trade unions than in many other organizations. Trade union researchers have drawn attention to the tensions between union administrative and representative systems and the fact that control in unions is bi-directional from leaders to members (through formal control systems), and from members to leaders (through democratic structures). LÄS MER
23. Towards a new business paradigm - A study of the paper packaging industry
Sammanfattning : An organization aiming to survive on a more challenging or changing market has to adapt or fundamentally change the way it is doing business. For the Swedish forest products industry, and more specifically the paper packaging industry, the market challenges range from saturated home markets, competing materials and increasing production costs, to growth of new markets and more powerful actors in the retail supply chain. LÄS MER
24. Industrialised timber frame housing : managing customisation, change, and information
Sammanfattning : The overall aim of this thesis is to develop an increased understanding of industrialised timber frame housing (timber frame housing construction fully or partially conducted in a controlled environment utilising industrial processes and machinery). Of specific interest is how industrialised timber frame housing companies manage customisation, change, and information. LÄS MER
25. Credit Intelligence in Banks - Managing Credit Relationships with Small Firms
Sammanfattning : The competition in the banking industry has during the last decades been intensified resulting in smaller interest margins. As a consequence, the resources spent on each credit customer have had to be decreased, resulting in less interaction and a perceived limited access to valuable information. LÄS MER