Sökning: "Call centers"

Visar resultat 6 - 10 av 17 avhandlingar innehållade orden Call centers.

  1. 6. Medarbetaransvar – ett sätt att visa värderingar : Ett konceptualisering av medarbetarnas ansvar och ansvarstagande i callcenter

    Författare :Helén Stockhult; Claes M. Hultman; Owe L. Johansson; Örebro universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Call center; responsibility; employee responsibility; empowerment; values;

    Sammanfattning : Stockhult, H. (2005) Medarbetaransvar – ett sätt att visa värderingar. Enkonceptualisering av medarbetarnas ansvar och ansvarstagande i callcenter.(Employee responsibility – a way of expressing values. LÄS MER

  3. 7. From performance management to managing performance : An embedded case study of the drivers of individual- and group-based performance in a call center context

    Författare :Nathalie Larsson; Företagsekonomiska institutionen; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Performance; call centers; customer relations; coping; management; B2C interactions;

    Sammanfattning : Managing performance is critical for realizing certain economic benefits when managing customer relations in call centers. However, prior call center research is fragmented and under-analyzed, which contributes to a limited understanding of the underlying elements for performance and complexities in managing individual- and group-based performance in call centers. LÄS MER

  4. 8. Från invandrarbyrå till flyktingmottagning : Fyrtio års arbete med invandrare och flyktingar på kommunal nivå

    Författare :Anna-Maria Sarstrand Marekovic; Svante Lundberg; Marie Carlson; Linnéuniversitetet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; immigrant policy; integration policy; labour immigrants; refugee reception; local incorporation; municipality; organizational history; Sociology; Sociologi; Sociology; Sociologi;

    Sammanfattning : The dissertation investigates what happened when a new field – the incorporation of immigrants and refugees – was to be organized at the local level in Sweden. The result shows that the public authorities during the 40 year period that the study covers struggled with several questions, such as: how they should organize this, who should carry out the work, what should be done in practice, and towards which groups should it be directed? It is around these questions that the municipal work with immigrants and refugees revolved, without finding any clear and permanent answers. LÄS MER

  5. 9. Principles of workflow support in life critical situations

    Författare :Jenny Lundberg; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOS central; SOS cluster; kravprocess; information; QoS;

    Sammanfattning : The prime objective is to investigate how technology and work organization can support the workflow in handling time critical emergency calls, having the prerequisites of giving the highest priority to saving human lives and minimizing the effects of emergency situations. The challenge is to maintain and improve the quality of service (QoS) during and after a proposed technology driven organizational change. LÄS MER

  7. 10. Assessment of Valvular Aortic Stenosis by Signal Analysis of the Phonocardiogram

    Författare :Ghareh Baghi Ghareh Baghi; Per Ask; Birgitta Janerot Sjöberg; Urban Wiklund; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; LANTBRUKSVETENSKAPER; AGRICULTURAL SCIENCES;

    Sammanfattning : Aortic stenosis (AS) is one of the most prevalent valvular heart diseases in elderly people. According to the recommendations of both the American Heart Association and the European Society of Cardiology, severity assessment of AS is primarily based on echocardiographic findings. LÄS MER