Sökning: "Voice of the customer"
Hittade 5 avhandlingar innehållade orden Voice of the customer.
1. Exploring customer needs from a digital healthcare service
Sammanfattning : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. LÄS MER
2. Customer Data in the Design Process with Focus on Customer Neds and Way of using the Product
Sammanfattning : Owing to continuous advances in information technology, access to information via the Internet and the steady decline of cost related to data creation, big amounts of customer data now reside in many companies. This data is said to hold a large amount of valuable knowledge that could be used to design customer-focused products, a key factor for maintaining market-share. LÄS MER
3. The personal and the political : how personal welfare state experiences affect political trust and ideology
Sammanfattning : Citizens in advanced industrial democracies frequently have personal experiences with public services and welfare state arrangements. They may have regular contact with public health care services, schools, public transportation, public libraries, and many other types of services. LÄS MER
4. From Noise to Zapping : Quality of Service Issues Affecting Internet TV Distribution
Sammanfattning : The Internet and the development and deployment of new access networktechnologieshas opened up for new information and communication applications.The mobile or cellular networks have evolved from a facility for voice call totoday's IP only network. LÄS MER
5. Att lägga politiken tillrätta : kommunala chefers professionalisering
Sammanfattning : The desire for many people today is to be professional, and many occupations seek professional status. The idea of a profession has a higher status than a mere occupation; professionals have lot of knowledge and power to decide about their own work and they can also voice opinions about others. LÄS MER