Sökning: "Digital service quality"
Visar resultat 1 - 5 av 54 avhandlingar innehållade orden Digital service quality.
1. Exploring customer needs from a digital healthcare service
Sammanfattning : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. LÄS MER
2. Information in use : Aspects of information quality in workflows
Sammanfattning : This thesis is founded on the global growth of the service sector and its significance for society as a whole and for the individual human being. In the last decade, technology has changed the way services are created, developed and delivered in remarkable ways. LÄS MER
3. Food for Thought. Communication and the transformation of work experience in web-based in-service training
Sammanfattning : The background of the present study is an interest in the use of digital technologies for in-service training activities in industry. Globalization, international competition and transnational production are elements that currently transform work practices and work organizations. LÄS MER
4. Quality Assessment and Monitoring of Maternal Referrals in Rural Tanzania
Sammanfattning : An efficient referral system is essential in providing access to emergency obstetric care at higher levels of care by supporting antenatal and delivery services in the primary level of care facilities (PLCF). The aim of this thesis was to assess community and health service factors affecting the quality of maternal referrals in rural Tanzania. LÄS MER
5. Information in use : In- and outsourcing aspects of digital services
Sammanfattning : This thesis is founded on the global growth of the service sector and its significance for society as a whole and for the individual human being. In the last decade, technology has changed the way services are created, developed and delivered in remarkable ways. LÄS MER