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Visar resultat 1 - 5 av 8 avhandlingar som matchar ovanstående sökkriterier.

  1. 1. Organisering för strategisk CRM : Lärande om kundrelationer i en B2B-organisation

    Författare :Philip Roth; Sofia Isberg; Jessica Eriksson; Markus Fellesson; Umeå universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer Relationship Management; CRM; B2B-relationships; Relationship Dynamics; Learning about customer relationships; företagsekonomi; Business Studies;

    Sammanfattning : In marketing research, customer relationship management (CRM) is often described as a strategy for collecting customer information through an IT- infrastructure in order to manage customer relationships (e.g. Boulding et al 2005; Keramati et al 2010; Nguyen and Mutum 2012). LÄS MER

  3. 2. Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes

    Författare :Lisen Selander; Institutionen för informatik; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Call Center; Organizational Change; CRM;

    Sammanfattning : Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. LÄS MER

  4. 3. Morphogen interpretation in the developing nervous system

    Författare :Sanja Kurdija; Karolinska Institutet; Karolinska Institutet; []
    Nyckelord :;

    Sammanfattning : Development of the central nervous system relies on the generation of specialized cell types in a tightly controlled spatial and temporal order from neural progenitor cells. Morphogen molecules, secreted by defined sources, spatially organize neural progenitors by inducing discrete expression patterns of cell fate determinant genes in a concentration-dependent manner. LÄS MER

  5. 4. Determinants in the adoption of a customer relationship management system : a study among bank managers

    Författare :Joseph Vella; Victoria Crittenden; Luleå tekniska universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing; Elektronisk handel; Electronic Commerce;

    Sammanfattning : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. LÄS MER

  7. 5. Regulatory Design of Capacity Remuneration Mechanisms in Regional and Low-Carbon Electric Power Markets

    Författare :Paolo Mastropietro; Mehrdad Ghandhari; Carlos Batlle; Tomás Gómez San Román; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Capacity remuneration mechanisms; security of supply; system adequacy; design elements; regional market integration; reliability options; performance incentives; Electrical Engineering; Elektro- och systemteknik;

    Sammanfattning : Capacity remuneration mechanisms (CRMs) are “climbing” regulatory agendas in all liberalised power sectors, especially in the European Union. CRMs are introduced to improve system reliability and to minimise power shortages to an economically efficient extent. These schemes will have a central role in future power systems. LÄS MER