Sökning: "crm system"
Visar resultat 1 - 5 av 8 avhandlingar innehållade orden crm system.
1. Organisering för strategisk CRM : Lärande om kundrelationer i en B2B-organisation
Sammanfattning : In marketing research, customer relationship management (CRM) is often described as a strategy for collecting customer information through an IT- infrastructure in order to manage customer relationships (e.g. Boulding et al 2005; Keramati et al 2010; Nguyen and Mutum 2012). LÄS MER
2. Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes
Sammanfattning : Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. LÄS MER
3. Morphogen interpretation in the developing nervous system
Sammanfattning : Development of the central nervous system relies on the generation of specialized cell types in a tightly controlled spatial and temporal order from neural progenitor cells. Morphogen molecules, secreted by defined sources, spatially organize neural progenitors by inducing discrete expression patterns of cell fate determinant genes in a concentration-dependent manner. LÄS MER
4. Determinants in the adoption of a customer relationship management system : a study among bank managers
Sammanfattning : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. LÄS MER
5. Regulatory Design of Capacity Remuneration Mechanisms in Regional and Low-Carbon Electric Power Markets
Sammanfattning : Capacity remuneration mechanisms (CRMs) are “climbing” regulatory agendas in all liberalised power sectors, especially in the European Union. CRMs are introduced to improve system reliability and to minimise power shortages to an economically efficient extent. These schemes will have a central role in future power systems. LÄS MER