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Visar resultat 21 - 25 av 28 avhandlingar som matchar ovanstående sökkriterier.
21. Exploring Tampering : Towards an Understanding of Why Improvement Efforts Sometimes Fail
Sammanfattning : Ever-increasing competition together with increasing and changing customer demands place high demands on organisations to maintain and improve their current products and services while also developing and renewing their offerings. However, research claims that many improvement efforts carried out in organisations fail. LÄS MER
22. Managing care pathways for patients with complex care needs
Sammanfattning : One of the central challenges for the healthcare system today is how to manage care for patients with complex needs. This patient group is not well-defined but covers patients with serious diseases and comorbidities, or with a limited ability to perform basic daily functions due to physical, mental or psychosocial challenges. LÄS MER
23. Health Care Customer Creativity
Sammanfattning : Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. LÄS MER
24. Patient Involvement : A Service Perspective
Sammanfattning : For a long time, patients were seen as weak and passive recipients of care, whose only role was to provide information and comply with doctors’ orders. This is beginning to change, and patients are more seen as autonomous, active, and involved collaborators in care, co-creating value with service providers and others. LÄS MER
25. A Deeper Understanding of Real Teamwork and Sustainable Quality Culture
Sammanfattning : Today's organisations are faced with increasingly complicated and complex challenges. To master these challenges, organisations need to work more together, both within their own organisations and in collaboration with others. Working as a ‘real’ team, while also creating a sustainable quality culture, can be one way to address these challenges. LÄS MER